About the Author
For more than two decades the American Productivity & Quality Center has remained steadfast in its mission of working with people and organizations around the world to improve productivity and quality. A nonprofit organization supported by nearly 500 companies, government organizations, and educational institutions, we:
--discover, research, and understand emerging and effective methods of both individual and organizational improvement;
--broadly disseminate our findings through education, advisory, and information services; and
--connect individuals with one another and with the knowledge, resources, and tools they need to successfully manage improvement and change.
APQC has become a world-renowned resource for process and performance improvement for organizations of all sizes across all industries. We provide the tools, information, expertise, and support needed to discover and implement best practices in a variety of areas.