My husband and I are both huge fans of Dexter. We pre-ordered the DVDs for this season as soon as we were able.
Unfortunately, we were not able to enjoy this season. When you insert each of the 4 DVDs in this box set, you are forced to watch a 2 minute ad for Showtime. You are not able to skip the ad on any of the DVDs, and are forced to sit through it as it displays a number of Showtime shows. It even includes an ad for the sixth season of Dexter...
The ad for Dexter is only about 6 seconds long. Interestingly, the marketing team at Showtime thought it would be nice to show THE LAST SIX SECONDS OF THE SEASON YOU'RE ABOUT TO WATCH! It ruined the entire season before we even got a chance to watch it. I have sent a letter to Showtime iterating this blatant oversight. I will update this review if/when I receive a response from them.
I received a response from Showtime. They thanked me for informing them of the error, but did not apologize. They then said that Showtime is not responsible for DVDs, and that I should contact Paramount. They did not provide contact information.
I found a contact for customer relations at Paramount, and sent an email to them. I didn't hear anything for a few days, so I emailed them again. At this point, they forwarded my email to the VP of legal and customer relations.
He responded immediately and asked for a good time to have a conversation over the phone. He was very apologetic about the situation. He informed me that Paramount is not in fact responsible for the content of the DVDs, and that they just manufacture them. The actual content, including the promotions, are provided to them by Showtime. So it was incorrect of Showtime to forward my comments to Paramount. He said that he couldn't offer me a refund, but said if I wanted to pick another Showtime or Paramount TV show, he would be happy to send me a complementary season on DVD. Within a few days, I received a copy of the latest season of CSI on DVD.
While speaking on the phone, he also mentioned that Showtime has been, and is still showing the offending promotion in other places beside the DVDs. Apparently it's been showing for several months. He mentioned that now that there have been so many complaints, they're trying to pull it from circulation. He said that there has also been talk of a second run of the DVDs without the promotional material, but that they have not received the content from Showtime yet.
Overall, I'm extremely disappointed in Showtime's obvious attempt to pass the buck. After ruining the show for countless fans, they not only refuse to apologize, but they refuse to even take responsibility for this whole fiasco. On the other hand, I'm very impressed with Paramount's response to the situation. Despite not being directly responsible for the content of the DVDs, I am happy that they apologized, and did what they could to make amends. As a result, I'm adding one star to the review.