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Product Description
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From Publishers Weekly
Copyright 1999 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.
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Most helpful customer reviews
16 of 16 people found the following review helpful
5.0 out of 5 stars
very highly recommended,
By
This review is from: Difficult Conversations: How to Discuss What Matters Most (Mass Market Paperback)
When I first picked up this book, I wasn't very optimistic about its content. I've got a rather solid background in conflict resolution and communication, have even taught courses in listening and small group communication. I assumed the book would be more of the same -- here's where you should nod, here's how you reflect, etc.I was pleased to find that I had misjudged the authors. Reading this book and truly incorporating its advice and philosophies can be a life-changing experience. The content here goes beyond technique and finds firm ground (surprisingly) in speaking about inner issues that arise during difficult conversations -- and it manages to do so without coming off as didactic or flakey. In fact, I would have to say that this is the first "self-help" book that didn't make me a little squirmy and rebellious -- I soaked up the information and found myself relying on the content in real life on a daily basis, and right away. I also have found myself evangelizing the book to a great extent, and have recommended it to friends I know who are having difficulty with family members, bosses, their children their neighbors -- as well as to a number of my clients who have expressed difficulty in managing up and/or down. There's something of value for just about anyone here -- even if you are already well-versed in communication and negotiation skills.
8 of 8 people found the following review helpful
5.0 out of 5 stars
Concepts and techniques that work,
By A Customer
This review is from: Difficult Conversations: How to Discuss What Matters Most (Mass Market Paperback)
I find this book to be helpful because I have had a life-long struggle with difficult conversations. The section about understanding what is said and unsaid is a key piece of information which has given me greater awareness. The procedures require commitment and practice. Don't expect to get it right the first time or every time. I put an extra piece of information into practice every few days. I would also recommend another book, Crucial Conversations for another perspective on emotionally charged conversations, and Optimal Thinking: How To Be Your Best Self to learn how to make the most of any situation.
6 of 6 people found the following review helpful
5.0 out of 5 stars
Cogent, well-written, concise and very useful,
By quackhead (New York, NY USA) - See all my reviews
This review is from: Difficult Conversations: How to Discuss What Matters Most (Mass Market Paperback)
Having researched numerous books on this subject, I found this to be one of the best. The book is structured well: the introduction gives an apt overview, the writing is simple and to the point, with excellent examples and an outline provided to assist with a final review.One of the book's strongest points is its focus on the underlying problems that create situations where conversation becomes difficult. The temptation to digress and meander into a quagmire of various psychological/environmental/biological explainations can be great, but the writers stays the course, using only pertinent examples and explainations, keeping the book fairly short and to the point. Many works of this genre focus on superficial fixes. Some of those do work, particularly for short term situations. However, the topics covered in this book go a little below that superficial surface, often seriously questioning common behaviors that often contribute and prolong difficult conversations/situations. A caveat: the recommended techniques hold great promise, but using them requires quite a bit of work. Unlike the many fixes from other sources, there are no promises of immediate success. Instead, there may be many obstacles both from the self and from others that will come up. However, perserverance does seem to pay off. I work at a large law firm and the perpectives and solutions offered in this work has made my work easier and more productive.
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