It's hard to believe that in this day and age of technology we still have to deal with garbage like this.
EA has made many mistakes over the years, but this game takes the cake.
The start of the problems as far as I am concerned was when they set up a pre-order without allowing people to pre-download the game files. So opening day you have thousands of people trying to not only download the game files, but trying to create cities.
Second to that was forcing EVERYONE who wants to play (including those that purchased copies on disc) to create an Origin account. Its also worth noting that this game requires an internet connection to play! What's that mean for those that live in areas that have spotty internet, or can't afford broad band? It means this game is not for you, so don't buy it.
The next problem is leaving thousands of people in the dark about what exactly is going on as the servers are constantly going down, and when they're up you constantly get booted and it doesn't save your game... The staff at EA were replying on the forums only to the few compliments that were there, and ignoring the slew of complaints, save for the few people that had their posts deleted due to vulgar language (Who can blame them?!).
The icing on the cake is the 300+ min wait time to talk to someone in tech support via chat, and god only knows how many hours the wait time is on the phone.
I wish I could review the actual game itself, but unfortunately it doesn't work!