Techno author Norman, a professor of computer science and cofounder of a consulting firm that promotes human-centered products, extends the range of his earlier work, The Design of Everyday Things, to include the role emotion plays in consumer purchases. According to Norman, human decision making is dependent on both conscious cognition and affect (conscious or subconscious emotion). This combination is why, for example, a beautiful set of old mechanical drawing instruments greatly appealed to Norman and a colleague: they evoked nostalgia (emotion), even though they both knew the tools were not practical to use (cognition). Human reaction to design exists on three levels: visceral (appearance), behavioral (how the item performs) and reflective. The reflective dimension is what the product evokes in the user in terms of self-image or individual satisfaction. Norman's analysis of the design elements in products such as automobiles, watches and computers will pique the interest of many readers, not just those in the design or technology fields. He explores how music and sound both contribute negatively or positively to the design of electronic equipment, like the ring of a cell phone or beeps ("Engineers wanted to signal that some operation had been done.... The result is that all of our equipment beeps at us"). Norman's theories about how robots (referred to here as emotional machines) will interact with humans and the important jobs they will perform are intriguing, but weigh down an already complex text.
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Computer science professor Norman also advises design firms. He brings his background in academics and business to bear on the emotional valence surrounding objects of daily use, be they kitchen utensils, automobiles, or a football coach's headset. Norman's analysis of people's emotional reactions to material objects is a delightful process, replete with surprises for readers who have rarely paused to consider why they like or loathe their belongings. He breaks down emotional reactions into three parts, labeled "visceral," "behavioral," and "reflective," asserting that "a successful design has to excel at all levels." Norman's examples of items ranging from bottles to hand tools fulfill this dictum, although he feels that designers do not often take emotion into account when formulating what an object should look like. With household robots on the horizon, Norman implores designers to redeem their mistakes in designing personal computers. His readers will take away insights galore about why shoppers say, "I want that." Gilbert Taylor
Copyright © American Library Association. All rights reserved --This text refers to the Hardcover edition.
Its was a super deal and the product look fine. A bunch of year then im looking for this book. Thanks a lot!Published 16 months ago by Miguel B. Ouellet
I had been looking forward to this read for a long time, but was very disappointed. The book has very little in the way of examples or real world study. Read morePublished on Feb. 14 2011 by Kevin M
I love Donald Norman. I love the work he does, and I love what he's taught me. I got so much from The Design of Everyday Things. I got something out of Things That Make Us Smart. Read morePublished on May 13 2004
As I get older, I begin to see that designing is really about seeing, hearing, thinking and understanding at a higher level. Read morePublished on Feb. 10 2004 by Moses Ma
I agree with some of the other reviews. The first half of the book is pretty informative about the visceral, behavioral and reflective aspects of design. Read morePublished on Feb. 5 2004
In this book as with his earlier works, The Design of Everyday Things and The Invisible Computer, Donald Norman describes a new and insightful perspective on design. Read morePublished on Jan. 28 2004 by D. Dulay