- Hardcover: 320 pages
- Publisher: Wiley; 1 edition (Mar 28 2000)
- Language: English
- ISBN-10: 0471644129
- ISBN-13: 978-0471644125
- Product Dimensions: 23.1 x 14.5 x 1.3 cm
- Shipping Weight: 567 g
- Average Customer Review: 4.1 out of 5 stars See all reviews (8 customer reviews)
-
Amazon Bestsellers Rank:
#134,306 in Books (See Top 100 in Books)
- #34 in Books > Business & Investing > Industries & Professions > Service
- #47 in Books > Business & Investing > Business Life > Etiquette
- See Complete Table of Contents
