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The Field Guide to Understanding Human Error Paperback – Jun 30 2006


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The Field Guide to Understanding Human Error + Just Culture: Balancing Safety and Accountability + Drift into Failure: From Hunting Broken Components to Understanding Complex Systems
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Product Details

  • Paperback: 236 pages
  • Publisher: Ashgate Pub Co; 2nd edition edition (June 30 2006)
  • Language: English
  • ISBN-10: 0754648265
  • ISBN-13: 978-0754648260
  • Product Dimensions: 1.9 x 15.9 x 22.9 cm
  • Shipping Weight: 431 g
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: #90,159 in Books (See Top 100 in Books)
  • See Complete Table of Contents


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By Richard on March 31 2012
Format: Paperback
This is the first and best of Dekker's many books written along similar lines. Clear, concise, and helpful to people in many different fields of practice
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1 of 1 people found the following review helpful By Gregory D. Weatherby on Oct. 8 2007
Format: Paperback
Dr. Dekker has taken a logical approach to understanding human error in his latest revision to his original text of 2002. If you are an accident investigator, cause analyst, or safety process engineer, you will be amazed at this book. Dr. Dekker reminds us to at all times to try and see the unfolding world from the point of view of people inside the situation--not from the outside or from hindsight.

If you want real and effective corrective actions to events at your facilities, this is a must read. Also see "Managing the Risks of Organizational Accidents" by James Reason / Ashgate, 1997 and Revs.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 19 reviews
10 of 11 people found the following review helpful
The best guide to how to investigate error May 31 2008
By Mr. Andrew Evans - Published on Amazon.com
Format: Paperback
Essential reading for any safety investigator. An eye-opening way to transform your investigations by moving from the old-view to the new-view. I've used this book as a 'course book' for a seminar of 25 safety professionals to great effect. Plus there is a good guide to the role of a safety department too.
10 of 12 people found the following review helpful
Back to the basics Nov. 22 2007
By Jose Sanchez Alarcos - Published on Amazon.com
Format: Paperback Verified Purchase
We all are extremely good to forecast the past. When this simple principle is applied to human error, it is very easy blaming the human operator.

Dekker tries to put himself in the shoes of that human operator showing why an analysis that does not try to understand an event from that position is useless.

There is a very hard criticism to different kind of positions taken by people that do not make that effort.

If we try to make something as a "winzip on a summary" of the book, I think we could reach these conclusions:

When we have to analyze an event, it should be useful starting with this hipothesis: "People are not usually dumb, people are not usually crazy and people have not usually chosen the day of a big accident to make self-killing." This starting point could be enough to avoid many of the practices fairly critiziced by Dekker.
7 of 9 people found the following review helpful
Top 5 Human Factors Recommended Reading Feb. 12 2009
By Clark - Published on Amazon.com
Format: Paperback
Mr Dekker's books should be required reading for all accountable executives in high reliability organizations. Over 30 years as a continuous system improvement advocate, I have recently developed a "Recommended Reading" list for those who are new to the field of human factors and system safety. Dekker now as 3 books on that list, with the recent release of "Just Culture."

We live in the information age now; the only way to improve our lot is to share information for the purpose of continual learning. Dekker's approach points the way.
1 of 1 people found the following review helpful
Great introduction to systems thinking Dec 5 2013
By M. Rayo - Published on Amazon.com
Format: Kindle Edition Verified Purchase
This book is the perfect introduction to systems thinking when trying to understand accidents, improve safety, and make systems more resilient. The examples are great, and the author's perspective comes through loud and clear. He puts in clear relief the "old way" and "new way" of thinking about error, lays out his case for transitioning to the new way, and does it all clearly and concisely. Great read! I'll be buying extra copies to lend to colleagues.
Good use of airline and other examples in each chapter July 13 2014
By lucky d - Published on Amazon.com
Format: Kindle Edition Verified Purchase
Well written text that can be applied across any industry with safety related work. Good use of airline and other examples in each chapter.

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