Fierce Conversations: Achieving Success at Work and in Li... and over one million other books are available for Amazon Kindle. Learn more
CDN$ 12.64
  • List Price: CDN$ 17.50
  • You Save: CDN$ 4.86 (28%)
FREE Shipping on orders over CDN$ 25.
Only 10 left in stock (more on the way).
Ships from and sold by Amazon.ca.
Gift-wrap available.
Quantity:1
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time Paperback – Jan 6 2004


See all 9 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
CDN$ 12.64
CDN$ 7.69 CDN$ 1.00

Best Canadian Books of 2014
Margaret Atwood's stunning new collection of stories, Stone Mattress, is our #1 Canadian pick for 2014. See all

Frequently Bought Together

Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time + Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today + Difficult Conversations: How to Discuss What Matters Most
Price For All Three: CDN$ 37.91


Customers Who Bought This Item Also Bought



Product Details

  • Paperback: 320 pages
  • Publisher: Berkley Trade; Reprint edition (Jan. 6 2004)
  • Language: English
  • ISBN-10: 0425193373
  • ISBN-13: 978-0425193372
  • Product Dimensions: 15.5 x 2.2 x 23.1 cm
  • Shipping Weight: 340 g
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Bestsellers Rank: #10,186 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

From Amazon

Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman --This text refers to the Hardcover edition.

From Publishers Weekly

An offshoot of Scott's international consulting firm, Fierce Conversations Inc., this book lasts as long as a Monday morning shuttle. Yet its thesis, that relationships both professional and personal hinge on how conversations go, and that the best conversations require determinedly gentle honesty and a willingness to listen, lingers long enough to make an impact. "It takes a certain fearlessness to make your private thoughts public. But if what you're thinking makes you squirm and wish to wriggle away, you are probably onto something," she says. On the book's Web site, a streaming-video talk feels fake and rehearsed. But Scott's written words contain substance and, as an author, she's levelheaded and funny. She quotes a wide variety of writers, from Ernest Hemingway to Maya Angelou to Antoine de Saint-Exupery, and clearly explains her key concepts, including "obey your instincts" and "let silence do the heavy lifting." Careerist marketing ploy it may be, but this cleanly written, if cliche-laden, book boasts enough psychological sensitivity to merit success. Those whose conversations with co-workers or family members aren't producing the results they want will find plenty of helpful tools and assignments in this succinct guide.
Copyright 2002 Cahners Business Information, Inc. --This text refers to the Hardcover edition.

Inside This Book (Learn More)
First Sentence
No plan survives its collision with reality. Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

Customer Reviews

4.3 out of 5 stars
Share your thoughts with other customers

Most helpful customer reviews

2 of 2 people found the following review helpful By Cindy Marteney on July 17 2004
Format: Paperback
Most breakdowns in life have some connection to conversations -- conversations not had, conversations that go poorly, or conversations not yet even imagined. There are a number of good books on conversations and this is one of them.
I tend to refer my coaching clients to "Fierce Conversations" when they are having trouble getting motivated and avoid a lot of uncomfortable conversations (compared to recommending other books for those who botch difficult conversations).
Susan's section on "stump speeches" is good for gaining clarity on personal vision (i.e., where are you going, why, who is going with you, and how will you get there?).
Once clear on "where you are going," it's time to start noticing and speaking about what "you're pretending not to know" (otherwise known as breakdowns -- yours or others).
Although "Fierce Conversations" doesn't cover the underlying emotions like "Difficult Conversations" or "Nonviolent Communications" do, or the styles under stress (silence or violence) as "Crucial Conversations" does, it does have some good discussion on "interrogating reality" (with an emphasis on questions and remaining curious) and identifying your own role in conversational breakdowns.
Fierce, difficult, crucial, nonviolent -- whatever you call these conversations, they're at the core of all meaningful relationships. I can definitely recommend "Fierce Conversations" to the mix of books on skillful conversations.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
1 of 1 people found the following review helpful By Robert Morris HALL OF FAMETOP 10 REVIEWER on Feb. 13 2010
Format: Paperback
Note: The review that follows is of the Updated with New Material edition (2004). The "User's Guide" (Pages 267-287) has been added.

I read this book when it was first published in 2001 and then re-read it after reading Susan Scott's more recent book, Fierce Leadership. As she uses the term and explains in the first chapter of Fierce Conversations, "fierce" is synonymous with "robust, intense, strong, powerful, passionate, eager, unbridled, uncurbed, and untamed."

At work and in our personal lives, we engage in conversations (or at least have interactions) dozens of times each day. The challenge for us is two-fold: to always be truthful, and, to require others always to be truthful. Scott describes this as a shared, reciprocal "interrogation of reality" and suggests that it be guided and informed by seven principles. (She devotes a separate chapter to each.) As she correctly points out, most people prefer that others be completely truthful. In fact, that is a prerequisite for establishing and then sustaining trust. However, for various reasons, most people find it very difficult to be completely truthful. My own experience suggests that, more often than not, people are selectively truthful or evasive rather than dishonest. I am also convinced that, in face-to-face encounters, 75-80% of the impact is the result of body language and tone-of-voice, with only 20-25% the result of what is actually said. As Scott correctly suggests, it requires courage to develop and then strengthen a "fierce" mindset, one with strict accountability to ensure that whatever (and however) one communicates, the "message" (whether initiated or responsive) is honest. It must also be sufficient as well as relevant, given the situation.
Read more ›
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Hardcover
I have seen this great book unfolding over the years as I have learned from her training sessions and listened to Susan Scott and seen her fierce determination to communicate about the "the art of communication". So much of our interaction and communication over the years is rendered ineffective because we use the wrong words, avoid conflict, or have the "put off to later" attitude. Susan has captured the answers to clear communication in a way that makes it possible for all of us to be great communicators. The exercises are extremely helpful and the step by step approach helps to make more concrete the skill sets. Her examples enliven and enrich the concepts and make them real. There have been many books written on communication. This one captures at the deepest and yet most basic level the simple rules to make "all" conversations effective both in business and in our personal lives. Ultimately we all have the same objectives: to improve relationships, to listen better, to communicate more effectively, and to be understood. Thank you, Susan, for giving us the very best way to get there "one conversation at a time!"
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Hardcover
Susan Scott was a corporate coach who realized that people are hungry for authentic communications. She takes the concept of authenticity and mixes it in with good leadership practice to produce a book that is filled with practical advice in one's professional and personal conversations.
I am generally put off by simple "formula" approaches to dealing with tough issues, but Scott mixes the importance of reflection and courage along with a simple structure. As a corporate consultant who was using this book as a resource, I was prepared to write it off as too "pop" or simplistic, and instead found solid reference to the importance of showing onesself, understanding the value in recognizing that each party to a conversation brings their own set of "truths," and grounding our conversations in a solid understanding of who we are and where we want to go. Furthermore, she makes a point of using listening as a key strategy for leaders -- one that is often talked about, but rarely reinforced as ably as it is here.
Some of Scott's examples are stilted and overly simplistic,she holds herself up as a model of perfection a little too often, and she ocassionally lapses into self-help verbiage that is annoying, and a distraction from a solid product. Nevertheless, for those of us who need to persuade others about the importance of authentic one-on-one communication, or for those of us who forget the magic of intense one-on-one communication with those we care about, this is worth reading and acting upon.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.

Most recent customer reviews



Feedback