Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time Paperback – Jan 6 2004
|New from||Used from|
Frequently Bought Together
Customers Who Bought This Item Also Bought
No Kindle device required. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer.
To get the free app, enter your e-mail address or mobile phone number.
Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman --This text refers to the Hardcover edition.
From Publishers Weekly
An offshoot of Scott's international consulting firm, Fierce Conversations Inc., this book lasts as long as a Monday morning shuttle. Yet its thesis, that relationships both professional and personal hinge on how conversations go, and that the best conversations require determinedly gentle honesty and a willingness to listen, lingers long enough to make an impact. "It takes a certain fearlessness to make your private thoughts public. But if what you're thinking makes you squirm and wish to wriggle away, you are probably onto something," she says. On the book's Web site, a streaming-video talk feels fake and rehearsed. But Scott's written words contain substance and, as an author, she's levelheaded and funny. She quotes a wide variety of writers, from Ernest Hemingway to Maya Angelou to Antoine de Saint-Exupery, and clearly explains her key concepts, including "obey your instincts" and "let silence do the heavy lifting." Careerist marketing ploy it may be, but this cleanly written, if cliche-laden, book boasts enough psychological sensitivity to merit success. Those whose conversations with co-workers or family members aren't producing the results they want will find plenty of helpful tools and assignments in this succinct guide.
Copyright 2002 Cahners Business Information, Inc. --This text refers to the Hardcover edition.
Inside This Book(Learn More)
What Other Items Do Customers Buy After Viewing This Item?
Top Customer Reviews
I tend to refer my coaching clients to "Fierce Conversations" when they are having trouble getting motivated and avoid a lot of uncomfortable conversations (compared to recommending other books for those who botch difficult conversations).
Susan's section on "stump speeches" is good for gaining clarity on personal vision (i.e., where are you going, why, who is going with you, and how will you get there?).
Once clear on "where you are going," it's time to start noticing and speaking about what "you're pretending not to know" (otherwise known as breakdowns -- yours or others).
Although "Fierce Conversations" doesn't cover the underlying emotions like "Difficult Conversations" or "Nonviolent Communications" do, or the styles under stress (silence or violence) as "Crucial Conversations" does, it does have some good discussion on "interrogating reality" (with an emphasis on questions and remaining curious) and identifying your own role in conversational breakdowns.
Fierce, difficult, crucial, nonviolent -- whatever you call these conversations, they're at the core of all meaningful relationships. I can definitely recommend "Fierce Conversations" to the mix of books on skillful conversations.
I read this book when it was first published in 2001 and then re-read it after reading Susan Scott's more recent book, Fierce Leadership. As she uses the term and explains in the first chapter of Fierce Conversations, "fierce" is synonymous with "robust, intense, strong, powerful, passionate, eager, unbridled, uncurbed, and untamed."
At work and in our personal lives, we engage in conversations (or at least have interactions) dozens of times each day. The challenge for us is two-fold: to always be truthful, and, to require others always to be truthful. Scott describes this as a shared, reciprocal "interrogation of reality" and suggests that it be guided and informed by seven principles. (She devotes a separate chapter to each.) As she correctly points out, most people prefer that others be completely truthful. In fact, that is a prerequisite for establishing and then sustaining trust. However, for various reasons, most people find it very difficult to be completely truthful. My own experience suggests that, more often than not, people are selectively truthful or evasive rather than dishonest. I am also convinced that, in face-to-face encounters, 75-80% of the impact is the result of body language and tone-of-voice, with only 20-25% the result of what is actually said. As Scott correctly suggests, it requires courage to develop and then strengthen a "fierce" mindset, one with strict accountability to ensure that whatever (and however) one communicates, the "message" (whether initiated or responsive) is honest. It must also be sufficient as well as relevant, given the situation.Read more ›
I am generally put off by simple "formula" approaches to dealing with tough issues, but Scott mixes the importance of reflection and courage along with a simple structure. As a corporate consultant who was using this book as a resource, I was prepared to write it off as too "pop" or simplistic, and instead found solid reference to the importance of showing onesself, understanding the value in recognizing that each party to a conversation brings their own set of "truths," and grounding our conversations in a solid understanding of who we are and where we want to go. Furthermore, she makes a point of using listening as a key strategy for leaders -- one that is often talked about, but rarely reinforced as ably as it is here.
Some of Scott's examples are stilted and overly simplistic,she holds herself up as a model of perfection a little too often, and she ocassionally lapses into self-help verbiage that is annoying, and a distraction from a solid product. Nevertheless, for those of us who need to persuade others about the importance of authentic one-on-one communication, or for those of us who forget the magic of intense one-on-one communication with those we care about, this is worth reading and acting upon.
Most recent customer reviews
We use Fierce Conversations as a learning tool for our University student leaders in our business. It is a great book and we are putting the tools and concepts to work!Published 7 months ago by Chris Thomson
An easy read with so much to think about and learn. I look forward to putting the skills to use in my life.Published 22 months ago by Bonnie Hebert
This content is invaluable to any leader. It has changed my work life and it has been a game changer in some of my relationships at work. Read morePublished on Dec 29 2012 by Mary Lou Renaerts
I definitely recommend this book for anyone who manages others. It gives you lots of great tactics to help improve your coaching skills and helps you to think about people... Read morePublished on April 22 2011 by Scott
Susan Scott's approach provide the reader with a clear, strategic methods in which to approach all conversations in particular the more difficult and/or important ones. Read morePublished on March 11 2010 by D. Levandier
This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read morePublished on June 3 2004 by Rolf Dobelli
I listened to both this and "Difficult Conversations." I found that "Diffiicult Conversations" offered much more helpful, concrete advice, and the material was... Read morePublished on Feb. 21 2004