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Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman --This text refers to the Hardcover edition.
An offshoot of Scott's international consulting firm, Fierce Conversations Inc., this book lasts as long as a Monday morning shuttle. Yet its thesis, that relationships both professional and personal hinge on how conversations go, and that the best conversations require determinedly gentle honesty and a willingness to listen, lingers long enough to make an impact. "It takes a certain fearlessness to make your private thoughts public. But if what you're thinking makes you squirm and wish to wriggle away, you are probably onto something," she says. On the book's Web site, a streaming-video talk feels fake and rehearsed. But Scott's written words contain substance and, as an author, she's levelheaded and funny. She quotes a wide variety of writers, from Ernest Hemingway to Maya Angelou to Antoine de Saint-Exupery, and clearly explains her key concepts, including "obey your instincts" and "let silence do the heavy lifting." Careerist marketing ploy it may be, but this cleanly written, if cliche-laden, book boasts enough psychological sensitivity to merit success. Those whose conversations with co-workers or family members aren't producing the results they want will find plenty of helpful tools and assignments in this succinct guide.
Copyright 2002 Cahners Business Information, Inc. --This text refers to the Hardcover edition.
We use Fierce Conversations as a learning tool for our University student leaders in our business. It is a great book and we are putting the tools and concepts to work!Published 3 months ago by Chris Thomson
An easy read with so much to think about and learn. I look forward to putting the skills to use in my life.Published 18 months ago by Bonnie Hebert
This content is invaluable to any leader. It has changed my work life and it has been a game changer in some of my relationships at work. Read morePublished on Dec 29 2012 by Mary Lou Renaerts
I definitely recommend this book for anyone who manages others. It gives you lots of great tactics to help improve your coaching skills and helps you to think about people... Read morePublished on April 22 2011 by Scott
Susan Scott's approach provide the reader with a clear, strategic methods in which to approach all conversations in particular the more difficult and/or important ones. Read morePublished on March 11 2010 by D. Levandier
This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read morePublished on June 3 2004 by Rolf Dobelli
I listened to both this and "Difficult Conversations." I found that "Diffiicult Conversations" offered much more helpful, concrete advice, and the material was... Read morePublished on Feb. 21 2004