"Fierce...robust, intense, strong, powerful, passionate, eager" - good words for real relating. Susan Scott puts it into her four purposes of a fierce conversation: interrogate reality, provoke learning, tackle tough challenges, and enrich realtionships. Like most really useful authors, she stresses individual responsibility. There are useful checklists and reviews. "Burnout happens, not because we're trying to solve problems, but because we're trying to solve the same problem over and over." This quote begins the 4th chapter - "Tackle Your Toughest Challenge Today," which has techniques for getting to the core of the difficulty in looking for a solution. It is one of many useful approaches in this book. I will share this book with others as well as continue to learn from it. Like all books of this kind (self help), only putting the ideas into action makes a real difference, however, the perspectives gained from reading are of value in and of themselves. The book is indexed, which I like, although not a great index. Occasionally, I felt the author introduced an idea without quite enough follow-through; still, I found a lot to value. Other books in the same vein that I value are the books from the Harvard Law School Negotiation Project (such as Difficult Conversations, and Getting to Yes), Tongue Fu by Sam Horn, and, to stretch the vein a bit, Everyday Ethics by Joshua Halberstam.