Fierce Conversations: Achieving Success at Work and in Li... and over one million other books are available for Amazon Kindle. Learn more

Vous voulez voir cette page en français ? Cliquez ici.


or
Sign in to turn on 1-Click ordering.
or
Amazon Prime Free Trial required. Sign up when you check out. Learn More
More Buying Choices
Have one to sell? Sell yours here
Start reading Fierce Conversations on your Kindle in under a minute.

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time [Paperback]

Susan Scott
4.2 out of 5 stars  See all reviews (20 customer reviews)
List Price: CDN$ 17.50
Price: CDN$ 12.64 & FREE Shipping on orders over CDN$ 25. Details
You Save: CDN$ 4.86 (28%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In Stock.
Ships from and sold by Amazon.ca. Gift-wrap available.
Want it delivered Tuesday, April 22? Choose One-Day Shipping at checkout.

Formats

Amazon Price New from Used from
Kindle Edition --  
Hardcover --  
Paperback CDN $12.64  
Audio, CD, Abridged, Audiobook CDN $21.94  

Book Description

Jan. 6 2004

The Wall Street Journal bestseller, now with new material.

The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:

* Overcome barriers to meaningful communication
* Expand and enrich conversations with colleagues, friends, and family
* Increase clarity and improve understanding
* Handle strong emotions-on both sides of the table


Frequently Bought Together

Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time + Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today + Difficult Conversations: How to Discuss What Matters Most
Price For All Three: CDN$ 37.91

Some of these items ship sooner than the others. Show details

  • In Stock.
    Ships from and sold by Amazon.ca.
    FREE Shipping on orders over CDN$ CDN$ 25. Details

  • Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today CDN$ 12.27

    In Stock.
    Ships from and sold by Amazon.ca.
    FREE Shipping on orders over CDN$ CDN$ 25. Details

  • Difficult Conversations: How to Discuss What Matters Most CDN$ 13.00

    Usually ships within 3 to 5 weeks.
    Ships from and sold by Amazon.ca.
    FREE Shipping on orders over CDN$ CDN$ 25. Details


Customers Who Bought This Item Also Bought


Product Details


Product Description

From Amazon

Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman --This text refers to an out of print or unavailable edition of this title.

From Publishers Weekly

An offshoot of Scott's international consulting firm, Fierce Conversations Inc., this book lasts as long as a Monday morning shuttle. Yet its thesis, that relationships both professional and personal hinge on how conversations go, and that the best conversations require determinedly gentle honesty and a willingness to listen, lingers long enough to make an impact. "It takes a certain fearlessness to make your private thoughts public. But if what you're thinking makes you squirm and wish to wriggle away, you are probably onto something," she says. On the book's Web site, a streaming-video talk feels fake and rehearsed. But Scott's written words contain substance and, as an author, she's levelheaded and funny. She quotes a wide variety of writers, from Ernest Hemingway to Maya Angelou to Antoine de Saint-Exupery, and clearly explains her key concepts, including "obey your instincts" and "let silence do the heavy lifting." Careerist marketing ploy it may be, but this cleanly written, if cliche-laden, book boasts enough psychological sensitivity to merit success. Those whose conversations with co-workers or family members aren't producing the results they want will find plenty of helpful tools and assignments in this succinct guide.
Copyright 2002 Cahners Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Inside This Book (Learn More)
First Sentence
No plan survives its collision with reality. Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

What Other Items Do Customers Buy After Viewing This Item?


Customer Reviews

4.2 out of 5 stars
4.2 out of 5 stars
Most helpful customer reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars The power of truthful communication Feb. 13 2010
By Robert Morris HALL OF FAME TOP 10 REVIEWER
Format:Paperback
Note: The review that follows is of the Updated with New Material edition (2004). The "User's Guide" (Pages 267-287) has been added.

I read this book when it was first published in 2001 and then re-read it after reading Susan Scott's more recent book, Fierce Leadership. As she uses the term and explains in the first chapter of Fierce Conversations, "fierce" is synonymous with "robust, intense, strong, powerful, passionate, eager, unbridled, uncurbed, and untamed."

At work and in our personal lives, we engage in conversations (or at least have interactions) dozens of times each day. The challenge for us is two-fold: to always be truthful, and, to require others always to be truthful. Scott describes this as a shared, reciprocal "interrogation of reality" and suggests that it be guided and informed by seven principles. (She devotes a separate chapter to each.) As she correctly points out, most people prefer that others be completely truthful. In fact, that is a prerequisite for establishing and then sustaining trust. However, for various reasons, most people find it very difficult to be completely truthful. My own experience suggests that, more often than not, people are selectively truthful or evasive rather than dishonest. I am also convinced that, in face-to-face encounters, 75-80% of the impact is the result of body language and tone-of-voice, with only 20-25% the result of what is actually said. As Scott correctly suggests, it requires courage to develop and then strengthen a "fierce" mindset, one with strict accountability to ensure that whatever (and however) one communicates, the "message" (whether initiated or responsive) is honest. It must also be sufficient as well as relevant, given the situation.
Read more ›
Was this review helpful to you?
6 of 8 people found the following review helpful
1.0 out of 5 stars Not as Helpful as "Difficult Conversations." Feb. 21 2004
By A Customer
Format:Audio Cassette
I listened to both this and "Difficult Conversations." I found that "Diffiicult Conversations" offered much more helpful, concrete advice, and the material was much better organized. I was disappointed that the emphasis of "Firece Conversatons" was almost entirely on business related conversations. Example after example focused on her executive clients. After listening to this program, I felt no more prepared for conversations with friends and family than before. There were a few helpful ideas, but they were presented much more clearly in "Difficult Conversations." "Difficult Conversations" gave me real, practical strategies that have made a big difference in my ease in bringing up tricky conversations and working through them with positive results.
Was this review helpful to you?
5.0 out of 5 stars Inspiring April 14 2014
Format:Paperback|Verified Purchase
An easy read with so much to think about and learn. I look forward to putting the skills to use in my life.
Was this review helpful to you?
5.0 out of 5 stars Best book I have ever applied Dec 29 2012
Format:Audio CD|Verified Purchase
This content is invaluable to any leader. It has changed my work life and it has been a game changer in some of my relationships at work. Great practical applications with easy to use ideas to apply. I highly recommend this for all Leaders. Content is solid and it works.
Was this review helpful to you?
Format:Hardcover
Congratulations to Susan Scott for writing a book that will inevitably help many who have developed patterns of avoidance in their most important conversations to approach them with confidence and poise. This book will change lives!
Joseph Grenny
Was this review helpful to you?
2 of 2 people found the following review helpful
4.0 out of 5 stars What are you pretending not to know? July 17 2004
Format:Paperback
Most breakdowns in life have some connection to conversations -- conversations not had, conversations that go poorly, or conversations not yet even imagined. There are a number of good books on conversations and this is one of them.
I tend to refer my coaching clients to "Fierce Conversations" when they are having trouble getting motivated and avoid a lot of uncomfortable conversations (compared to recommending other books for those who botch difficult conversations).
Susan's section on "stump speeches" is good for gaining clarity on personal vision (i.e., where are you going, why, who is going with you, and how will you get there?).
Once clear on "where you are going," it's time to start noticing and speaking about what "you're pretending not to know" (otherwise known as breakdowns -- yours or others).
Although "Fierce Conversations" doesn't cover the underlying emotions like "Difficult Conversations" or "Nonviolent Communications" do, or the styles under stress (silence or violence) as "Crucial Conversations" does, it does have some good discussion on "interrogating reality" (with an emphasis on questions and remaining curious) and identifying your own role in conversational breakdowns.
Fierce, difficult, crucial, nonviolent -- whatever you call these conversations, they're at the core of all meaningful relationships. I can definitely recommend "Fierce Conversations" to the mix of books on skillful conversations.
Was this review helpful to you?
1 of 1 people found the following review helpful
5.0 out of 5 stars Lots of great tactics April 22 2011
By Scott
Format:Paperback
I definitely recommend this book for anyone who manages others. It gives you lots of great tactics to help improve your coaching skills and helps you to think about people management in a different way.
Was this review helpful to you?
4.0 out of 5 stars Get to the Point of the Matter March 11 2010
Format:Paperback|Verified Purchase
Susan Scott's approach provide the reader with a clear, strategic methods in which to approach all conversations in particular the more difficult and/or important ones. I found the Fierce approach to be practical, direct yet not without reminding the reader that "the conversation is the relationship" so if you want to draw a person closer, or resolve an issue with an employee, the quality, tone and content of these conversation will determine whether you achieve these goals. A great resource for anyone who manages people, great resource for your personal life too!
Was this review helpful to you?
Want to see more reviews on this item?
ARRAY(0x108e8984)

Look for similar items by category


Feedback