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Product Description
From Amazon
Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman
--This text refers to an out of print or unavailable edition of this title.
From Publishers Weekly
An offshoot of Scott's international consulting firm, Fierce Conversations Inc., this book lasts as long as a Monday morning shuttle. Yet its thesis, that relationships both professional and personal hinge on how conversations go, and that the best conversations require determinedly gentle honesty and a willingness to listen, lingers long enough to make an impact. "It takes a certain fearlessness to make your private thoughts public. But if what you're thinking makes you squirm and wish to wriggle away, you are probably onto something," she says. On the book's Web site, a streaming-video talk feels fake and rehearsed. But Scott's written words contain substance and, as an author, she's levelheaded and funny. She quotes a wide variety of writers, from Ernest Hemingway to Maya Angelou to Antoine de Saint-Exupery, and clearly explains her key concepts, including "obey your instincts" and "let silence do the heavy lifting." Careerist marketing ploy it may be, but this cleanly written, if cliche-laden, book boasts enough psychological sensitivity to merit success. Those whose conversations with co-workers or family members aren't producing the results they want will find plenty of helpful tools and assignments in this succinct guide.
Copyright 2002 Cahners Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.
Copyright 2002 Cahners Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.
Inside This Book
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First Sentence
No plan survives its collision with reality. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
No plan survives its collision with reality. Read the first page
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Concordance
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most helpful customer reviews
6 of 7 people found the following review helpful
1.0 out of 5 stars
Not as Helpful as "Difficult Conversations.",
By A Customer
This review is from: Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time (Audio Cassette)
I listened to both this and "Difficult Conversations." I found that "Diffiicult Conversations" offered much more helpful, concrete advice, and the material was much better organized. I was disappointed that the emphasis of "Firece Conversatons" was almost entirely on business related conversations. Example after example focused on her executive clients. After listening to this program, I felt no more prepared for conversations with friends and family than before. There were a few helpful ideas, but they were presented much more clearly in "Difficult Conversations." "Difficult Conversations" gave me real, practical strategies that have made a big difference in my ease in bringing up tricky conversations and working through them with positive results.
2 of 2 people found the following review helpful
4.0 out of 5 stars
What are you pretending not to know?,
By Cindy Marteney "Executive Leadership Coach" (Salt Lake City, UT United States) - See all my reviews (REAL NAME)
This review is from: Fierce Conversations: Achieving Sucess at Work and in Life One Conversation at a Time (Paperback)
Most breakdowns in life have some connection to conversations -- conversations not had, conversations that go poorly, or conversations not yet even imagined. There are a number of good books on conversations and this is one of them.I tend to refer my coaching clients to "Fierce Conversations" when they are having trouble getting motivated and avoid a lot of uncomfortable conversations (compared to recommending other books for those who botch difficult conversations). Susan's section on "stump speeches" is good for gaining clarity on personal vision (i.e., where are you going, why, who is going with you, and how will you get there?). Once clear on "where you are going," it's time to start noticing and speaking about what "you're pretending not to know" (otherwise known as breakdowns -- yours or others). Although "Fierce Conversations" doesn't cover the underlying emotions like "Difficult Conversations" or "Nonviolent Communications" do, or the styles under stress (silence or violence) as "Crucial Conversations" does, it does have some good discussion on "interrogating reality" (with an emphasis on questions and remaining curious) and identifying your own role in conversational breakdowns. Fierce, difficult, crucial, nonviolent -- whatever you call these conversations, they're at the core of all meaningful relationships. I can definitely recommend "Fierce Conversations" to the mix of books on skillful conversations.
1 of 1 people found the following review helpful
5.0 out of 5 stars
Lots of great tactics,
By
This review is from: Fierce Conversations: Achieving Sucess at Work and in Life One Conversation at a Time (Paperback)
I definitely recommend this book for anyone who manages others. It gives you lots of great tactics to help improve your coaching skills and helps you to think about people management in a different way.
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