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Finding the Profit in Customer Satisfaction: Translating Best Practices Into Bottom-Line Results
 
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Finding the Profit in Customer Satisfaction: Translating Best Practices Into Bottom-Line Results [Paperback]

Jonathan Barsky (Author), George Fisher (Foreword)
5.0 out of 5 stars  See all reviews (1 customer review)
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Book Description

Provides the necessary tools for developing winwin relationships with your customers. Offers a learning triangle that incorporates information from customers, employees, & other organizations to create & maintain customer satisfaction, & explains how to use this process to construct effective customer service plans. Paper. DLC: Customer services.

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5.0 out of 5 stars It turbo-charged my profits!, April 12 2004
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R. Danklefs (Boston, MA) - See all my reviews
(REAL NAME)   
This review is from: Finding the Profit in Customer Satisfaction: Translating Best Practices Into Bottom-Line Results (Paperback)
I read -- or should say inhaled --this book in one sitting. As a real estate agent, I was in dire need of getting the message that "the customer is king" and this book described a host of methods to improve my service -- and bottom line. Kudos to the author for driving home the need -- and laying out a variety of viable game plans -- for winning customers and their all-important referrals. Excellent resource for surviving - and thriving -- in today's challenging business environment!
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Amazon.com: 5.0 out of 5 stars (1 customer review)

5.0 out of 5 stars It turbo-charged my profits!, April 12 2004
By R. Danklefs - Published on Amazon.com
This review is from: Finding the Profit in Customer Satisfaction: Translating Best Practices Into Bottom-Line Results (Paperback)
I read -- or should say inhaled --this book in one sitting. As a real estate agent, I was in dire need of getting the message that "the customer is king" and this book described a host of methods to improve my service -- and bottom line. Kudos to the author for driving home the need -- and laying out a variety of viable game plans -- for winning customers and their all-important referrals. Excellent resource for surviving - and thriving -- in today's challenging business environment!
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