My 2 yr old recent went and saw ELMO LIVE, so we wanted to get an elmo doll other than the pricey ones sold at the concert. This was a great one. While it does have the hard eyes, we're ok with that, just have to watch her so she doesn't bonk her little baby sisters on head with elmo doll, but certainly not a manufacture's defect or anything! He is soft and his longer hair is loved by my 2 yr old who takes elmo to bed with her. Only thing I've seen is some of the hair strands fall out a little (like a shedding dog), not a major issue and not a lot, just every so often I find a little red fuzz on couch or carseat where elmo was sitting. We love our elmo and recomend this product, great price and good sized doll, no product flaws here.