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Itil V3 Foundation Certification Exam Preparation Course in a Book for Passing the Itil V3 Foundation Exam - The How to Pass on Your First Try Certifi [Paperback]

Ivanka Menken , Gerard Blokdijk
2.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

June 1 2009 1742440169 978-1742440163 2 Stg
In the Second Edition of The Art of Service's best-selling test preparation guide for the ITIL V3 Foundation certification exam, students get more help than ever with an expanded section on the Service LifeCycle and Service Management, new material in ITIL V3 MindMaps, and updated material throughout. This resource now includes 80 tutorial questions/answers and a new Final Review and Last Minute Super Review Boot Camp section.

This guide is an ideal review tool for ITIL V3 Foundation Certification, and preparation for the written exam. The book is a perfect study guide for the ITIL v3 Foundation Exam. Written in a unique question/answer format, with a quick reference index, this is also an essential student reference volume for use in any ITIL, IT Service Management and IT Management and Professional role.

This Second Edition of THE self-study exam preparation guide for the ITIL V3 Foundation certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.

Can you imagine valuing a book so much that you send the author a "Thank You" letter?

Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above.

This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Foundation exam on your FIRST try.

Done the ITIL V3 Foundation course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Foundation Exam.

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Customer Reviews

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Most helpful customer reviews
1 of 1 people found the following review helpful
I just past ITIL exam and bought this book few months ago as one from where I planned to prepare for exam.

It this book readable - NO! Extremely dry
Shell you be able to pass ITIL only with this book - NO! Not if you are not ITIL expert!
Is this study guide - NO? This is not study guide. The title is wrong!
Are there practical examples? - A few (less then 5)
Print and graphic - The list expensive printout and very pure graphics. Most figures are black and white copy of color original. Not easy to read and follow.

So why I gave this book a 2 starts? Because this is more a short reference ITIL pocket book then tutorial. Once when you have a solid knowledge about ITIL (picked from other sources and practical experience) then you will find value in this reference book. You can quick compare different processes and pick up key concept of each phase.

The mind maps are very practical but difficult to read in the paper version. I can understand why more effort is not added hire.

Also 80 exam questions are pretty close to the real one, but it was only 80!

I will keep this book in my bookshelf as ITIL pocket reference guide only.
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Amazon.com: 4.2 out of 5 stars  27 reviews
2 of 2 people found the following review helpful
1.0 out of 5 stars Lacking in content May 10 2011
By Ray - Published on Amazon.com
Format:Paperback|Verified Purchase
For the price this small format (8x6 1/4" thick) paperback is lacking in content. The print is small and light in ink. 30 pages contain basically an outline format with definitions and goals. The next 30 pages are called mind maps; basic digrams so small you can hardly read them. The next 30 pages are sample questions but due to licensing rights, they are not actual questions from the test. 6 pages of acronyms/glossary finish the book. Seems like its alot ~100 pages, but it's a small format softcover worth in my opinion about $9.99. It is also only recommended as a guide after you actually take a real ITIL course.
All the information in this book can be obtained off of the Internet for free. Very disapointed and being returned for a full refund.
3 of 4 people found the following review helpful
4.0 out of 5 stars Good Summary Reference Oct. 21 2009
By shivhum - Published on Amazon.com
Format:Paperback|Verified Purchase
This second edition of the Study Notes is useful as a final review in preparing for ITIL V3 Foundation exam, if you already have knowledge ITIL processes, or attended a course. Each phase and relevant processes are explained in terms of goals, basic concepts, and key terms. OGC MindMaps are exhaustive, but needs a magnifying glass to go through it to understand the inputs and outputs for each process. It would have been better if it is in bold print. Exam Hints and 80 Practise Exam Questions with Answers are a definitive plus for the final prepartion. This book can used as quick reference in future.
5.0 out of 5 stars Great for my cram session. Feb. 1 2010
By Darian Grey - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
I just recently attended a ITIL V3 Foundation 3 day course. The day after the class concluded I took the test and passed (just barely) with a 27 out of 40.

A lot of ITIL is common sense practices but unless you have worked in an IT operations environment where you actually interacted with the service desk and change management and fulfillment you might not grasp this info quickly. I used this book as a cram guide in addition to the info and documentation that I was provided in the course and I passed. This guide is quick and concise with providing info on the different processes. I recommend it to anyone that wants a study guide to supplement the trainign they are getting.
2 of 3 people found the following review helpful
4.0 out of 5 stars Good Study Guide for the Exam Jan. 16 2010
By Boris Lyubomirsky - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
the book was a very helpful study guide for the V3 Foundations Exam and was a good compliment to my training class. The part I liked the best was the 80 sample questions at the back of the book. The actual exam is 40 questions so I got to practice the test twice - good practice for someone that has not taken a multiple choice test in a few years. The only downside to the book was that some concepts were not explained in adequate detail. On a couple items I had to refer to my training class notes.
2 of 3 people found the following review helpful
5.0 out of 5 stars Excellent Exam Cram Material Nov. 14 2009
By Pino d'Angio - Published on Amazon.com
Format:Paperback|Verified Purchase
Once you've completed the ITIL Foundation course, this is an excellent exam prep tool before you go take the actual certification exam. I found the 80 practice questions harder than the real exam questions, which helped me ace it (39 out of 40). The mind maps are good but you'll need a magnifying glass to read them. All together a worthy investment.
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