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      Foundations of IT Service Management Based on ITIL V3 [Paperback]

      Jan Van Bon (Author), Arjen de Jong (Author), Axel Kolthof (Author)
      List Price: CDN$ 59.07
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      Table of Contents

      PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

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