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Product Description
Review
“... a crash course on just how powerful the English language is—and how easily it can be misconstrued.” -- Copley News Service, September 24, 2000
“Her genius is in separating what is meant…from the words that are actually spoken.” -- Dallas Morning News, Januray 23, 2000
“She interweaves lessons agreeably with examples that read like fiction.” -- American Way, February 2000
“Her genius is in separating what is meant…from the words that are actually spoken.” -- Dallas Morning News, Januray 23, 2000
“She interweaves lessons agreeably with examples that read like fiction.” -- American Way, February 2000
Book Description
Powerful techniques for combating verbal abuse on the job from the renowned author of the "Gentle Art" series -- with total sales surpassing one million copies. Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs -- whether shouted, said with a smile, or sent via e-mail -- are all verbal abuse. For many, it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet non-threatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication.
Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid "malpractice of the mouth" and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation--calmly. "Workout sections" throughout the book provide plenty of opportunities for practice.
With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing home-based and virtual businesses, The Gentle Art of Verbal Self-Defense At Work is the definitive guide to effective and humane communication on the job.
Inside This Book
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First Sentence
SCENARIO ONE Marian Steiner watched open-mouthed as John Martin came barreling through the room almost at a run, his face beet-red, his expensive jacket slung over his shoulder like an old sweatshirt, and clearly so furious he didn't even know the others were there. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
SCENARIO ONE Marian Steiner watched open-mouthed as John Martin came barreling through the room almost at a run, his face beet-red, his expensive jacket slung over his shoulder like an old sweatshirt, and clearly so furious he didn't even know the others were there. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most helpful customer reviews
5.0 out of 5 stars
The Gentle Art of Verbal Self-Defense by Suzette Elgin,
By Dr. Joseph S. Maresca "Dr. Joseph S. Maresca ... (Bronxville, New York USA) - See all my reviews (TOP 1000 REVIEWER)
This review is from: The Gentle Art of Verbal Self Defense at Work (Paperback)
This work provides a good development for constructiveargument aimed at management of confrontal modes. The author describes classic behaviors; such as, the placater, the blamer, the distracter and the leveler. There is a good section on voice management which describes unifying metaphors and balanced speech. The work describes practically every confrontation imaginable with appropriate voice responses and body language. This book will help you manage almost any type of confrontation constructively. For this reason, it is well worth the price.
4.0 out of 5 stars
Great Reference,
By A Customer
This review is from: The Gentle Art of Verbal Self Defense at Work (Paperback)
This book is full of great information on the subject of communication and understanding verbal and non-verbal language. I wouldn't recommend it to someone who just wants to sit and read, but its great to refer back to for self improvement.Overall, great book. I'd buy it!
5.0 out of 5 stars
Communication skills and deflecting manipulation,
By
This review is from: The Gentle Art of Verbal Self Defense at Work (Paperback)
In addition to recognizing manipulation and deflecting those comments, this book teaches skills about:better communication by recognizing visual versus auditory communication, e.g. ("I see what you mean" versus "I hear you") It discusses that communication skills can be taught and learned, not just the result of luck, inheritance or genius.
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