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Product Details

  • Audio CD: 6 pages
  • Publisher: Simon & Schuster Audio; Unabridged edition (May 3 2011)
  • Language: English
  • ISBN-10: 9781442339521
  • ISBN-13: 978-1442339521
  • ASIN: 1442339527
  • Product Dimensions: 13 x 2 x 14.9 cm
  • Shipping Weight: 159 g
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (15 customer reviews)
  • Amazon Bestsellers Rank: #106,449 in Books (See Top 100 in Books)

Product Description

About the Author

Dennis Boutsikaris won an OBIE Award for his performance in Sight Unseen and played Mozart in Amadeus on Broadway. Among his films are *batteries not included, The Dream Team, and Boys On the Side. His many television credits include And Then There Was One, Chasing the Dragon and 100 Center Street.

Excerpt. © Reprinted by permission. All rights reserved.

 Chapter 4: Invent Options for Mutual Gain

The case of Israel and Egypt negotiating over who should keep how much of the Sinai Peninsula illustrates both a major problem in negotiation and a key opportunity.

the pie that leaves both parties satisfied. Often you are negotiating along a single dimension, such as the amount of territory, the price of a car, the length of a lease on an apartment, or the size of a commission on a sale. At other times you face what appears to be an either/or choice that is either markedly favorable to you or to the other side. In a divorce settlement, who gets the house? Who gets custody of the children? You may see the choice as one between winning and losing- and neither side will agree to lose. Even if you do win and get the car for $12,000, the lease for five years, or the house and kids, you have a sinking feeling that they will not let you forget it. Whatever the situation, your choices seem limited.

option like a demilitarized Sinai can often make the difference between deadlock and agreement. One lawyer we know attributes his success directly to his ability to invent solutions advantageous to both his client and the other side. He expands the pie before dividing it. Skill at inventing options is one of the most useful assets a negotiator can have.

Yet all too often negotiators end up like the proverbial children who quarreled over an orange. After they finally agreed to divide the orange in half, the first child took one half, ate the fruit, and threw away the peel, while the other threw away. the fruit and used the peel from the second half in baking a cake. All too often negotiators "leave money on the table" - they fail to reach agreement when they might have, or the agreement they do reach could have been better for each side. Too many negotiations end up with half an orange for each side instead of the whole fruit for one and the whole peel for the other. Why?

DIAGNOSIS

As valuable as it is to have many options, people involved in a negotiation rarely sense a need for them. In a dispute, people usually believe that they know the right answer - their view should prevail. In a contract negotiation they are equally likely to believe that their offer is reasonable and should be adopted, perhaps with some adjustment in the price. All available answers appear to lie along a straight line between their position and yours. Often the only creative thinking shown is to suggest splitting the difference.

inventing of an abundance of options: (1) premature judgment; (2) searching for the single answer; (3) the assumption of a fixed pie; and (4) thinking that "solving their problem is their problem." In order to overcome these constraints, you need to understand them.

Premature judgment

Inventing options does not come naturally. Not inventing is the normal state of affairs, even when you are outside a stressful negotiation. If you were asked to name the one person in the world most deserving of the Nobel Peace Prize, any answer you might start to propose would immediately encounter your reservations and doubts. How could you be sure that that person was the most deserving? Your mind might well go blank, or you might throw out a few answers that would reflect conventional thinking: "Well, maybe the Pope, or the President."

pounce on the drawbacks of any new idea. Judgment hinders imagination.

sense is likely to be sharper. Practical negotiation appears to call for practical thinking, not wild ideas.

on the other side. Suppose you are negotiating with your boss over your salary for the coming year. You have asked for a $4,000 raise; your boss has offered you $1,500, a figure that you have indicated is unsatisfactory. In a tense situation like this you are not likely to start inventing imaginative solutions. You may fear that if you suggest some bright half-baked idea like taking half the increase in a raise and half in additional benefits, you might look foolish. Your boss might say, "Be serious. You know better than that. It would upset company policy. I am surprised. that you even suggested it." If on the spur of the moment you invent a possible option of spreading out the raise over time, he may take it as an offer: "I'm prepared to start negotiating on that basis." Since he may take whatever you say as a commitment, you will think twice before saying anything.

piece of information that will jeopardize your bargaining position. If you should suggest, for example, that the company help finance the house you are about to buy, your boss may conclude that you intend to stay and that you will in the end accept any raise in salary he is prepared to offer.

Searching for the single answer

In most people's minds, inventing simply is not part of the negotiating process. People see their job as narrowing the gap between positions, not broadening the options available. They tend to think, "We're having a hard enough time agreeing as it is. The last thing we need is a bunch of different ideas." Since the end product of negotiation is a single decision, they fear that freefloating discussion will only delay and confuse the process.

the second is premature closure. By looking from the outset for the single best answer, you are likely to short-circuit a wiser decision-making process in which you select from a large number of possible answers.

The assumption of a fixed pie

A third explanation for why there may be so few good options on the table is that each side sees the situation as essentially either/or - either I get what is in dispute or you do. A negotiation often appears to be a "fixed-sum" game; $100 more for you on the price of a car means $100 less for me. Why bother to invent if all the options are obvious and I can satisfy you only at my own expense?

Thinking that "solving their problem Is their problem"

A final obstacle to inventing realistic options lies in each side's concern with only its own immediate interests. For a negotiator to reach an agreement that meets his own self-interest he needs to develop a solution which also appeals to the self-interest of the other. Yet emotional involvement on one side of an issue makes it difficult to achieve the detachment necessary to think up wise ways of meeting the interests of both sides: "We've got enough problems of our own; they can look after theirs." There also frequently exists a psychological reluctance to accord any legitimacy to the views of the other side; it seems disloyal to think up ways to satisfy them. Shortsighted self- concern thus leads a negotiator to develop only partisan positions, partisan arguments, and one-sided solutions.... --This text refers to the Paperback edition.


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1 of 1 people found the following review helpful By Domenic Scuglia on Oct. 21 2013
Format: Paperback Verified Purchase
Although the book was written several years ago the ideas shared in the book are definitely applicable today and if practiced I believe will help individuals to negotiate difficult situations successfully.
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By moose TOP 500 REVIEWER on June 9 2015
Format: Paperback
Bought this book to improve my skills interacting with people. This book makes some valid points and is a very quick read (2 days). Personally I found that I got more out of '7 habits of highly effective people' than from this book. The latter book teaches you all in this book plus more. It also has better, more practical examples and is more entertaining to read.

I gave this book 3 stars as it's a useful read but if it's the only book you plan to read, read 7 habits instead. However, I'd recommend buying based on my experience nevertheless.
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One of my favourite books of all time. It's something you keep on your shelf and will come back to every now and again. Was recommended to me by a negotiation and conflict resolution professor. Fantastic buy!
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Great insights, even for a 20 years sales veteran ! What I like the most in this book is the accuracy of the typical challenges encountered with customers, and ideas on tricks to address them.
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Easy to read because it is straightforward. Defines the process and exercises your critical thinking skills. Good resource for any profession that negotiates anything.
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By Valeska on Nov. 2 2013
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Very useful tool for those getting an introduction in negotiation techniques. Tons of real life examples and easy to read.
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Great book to read up on even on your own, I recommend it to people who like to negotiate or want to know more about arguments.
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By JM on Oct. 29 2012
Format: Paperback
This book is applicable to all walks of life. I enjoyed the read and felt like I actually learned something useful unlike lots of other business fluff.
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