SECTION I. UNIVERSAL
1. Ask stupid questions
What is design? Who is Bruce Mau? And, by the way, does it have to be a lightbulb?
2. Jump fences
How do designers connect, reinvent, and recombine? And what makes them think they can do all these things?
3. Make hope visible
The importance of picturing possibilities and drawing conclusions
SECTION II. BUSINESS
4. Go deep
How do we figure out what people need—before they know they need it?
5. Work the metaphor
Realizing what a brand or business is really about—then bringing it to life through designed experiences
6. Design what you do
Can the way a company behaves be designed?
SECTION III. SOCIAL
7. Face consequences
Coming to terms with the responsibility to design well and recognizing what will happen if we don't
8. Embrace constraints
Design that does "more with less" is needed more than ever in today's world
SECTION IV. PERSONAL
9. Design for emergence
Applying the principles of transformation design to everyday life
10. Begin anywhere
Why small actions are more important than big plans
The Glimmer Glossary