Comparing to others who had a bad experience with this item, I didn't have any trouble with it. I opened the box, nothing was missing. Don't forget that you have what you pay for. I was scared a bit when I was reading all the negative comment on the product but I decided to give it a try anyway. If you're patient and take care of building it EXACTLY how they tell you, you'll be alright! Only one detail about it that I think everybody know is the little screw in the middle that doesn't hold very good and the plastic piece, of course. But, does a really great job.