I bought this teapot on December 20, 2010. After a couple of uses, a crack developed in the infuser. After contacting the manufacturer, they shipped a new infuser directly to me, for no cost even though I was willing to pay for one. This was excellent customer service. The new infuser has held up so far and we are very pleased with the item as a whole. It is delicate but we knew that when purchasing it. I would recommend this company to anyone as it is rare these days to get such good customer service.