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A+ Guide to Software: Managing, Maintaining, and Troubleshooting Hardcover – Dec 23 2009


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"This book is comprehensive, students like to read it, color enhancements are great. This is a textbook first and then can be used as a reference later."

"It's well-written, has good review questions, and good instructor resources. Also, the CertBlaster test prep exams from Student Downloads are an excellent resource."

"I like the step by step approach with complete images. This means that in lecture I can easily brush past these section and give shorter demonstrations because the text covers the material so well. I like the detail on other OSes in the appendix. The hands-on exercises provide the starting point for great labs without having to purchase an additional book."

"I love the fact that the software and hardware texts are complementary. When students take the sequence with me it feels almost like a year long course rather than two disconnected courses. There is enough in common between software and hardware texts that students feel totally comfortable with the 2nd text at the start but there really isn't much useless overlap between the two that it feels like a "rerun". The texts are written such that a complete beginner to the subject can understand yet the more experienced students learn as well. Great balance!"

About the Author

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.

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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 18 reviews
1 of 1 people found the following review helpful
Outdated July 10 2012
By zdeuyo - Published on Amazon.com
Format: Hardcover Verified Purchase
This book does offer the fundamentals of computers, but for the price of this book you could get a book from your local library and not even spend a dime and still have an updated book. If you have to buy this book then I recommend buying it used, because the book is based on Windows Vista. It mentioned Windows 7 as the future operating system. I am sure you can learn a thing or two about commands in command prompt and such. All in all this can help you with the certification exam, but I can't stress enough to practice, practice and practice.
1 of 1 people found the following review helpful
ouvrage remarquable May 17 2010
By Georges Pechoux - Published on Amazon.com
Format: Hardcover Verified Purchase
This is an excellent work.
The text is clear, technical, correctly illustrated and nevertheless easily accessible.
The equipments and referenced softwares are very recent.
To summarize: an indispensable book for every apprentice IT.
I recommend the book of the same author dedicated to the material.
Just Awful! Nov. 7 2012
By D. Livermore - Published on Amazon.com
Format: Hardcover Verified Purchase
For whatever reason, the powers that be mandated this text for our Operating Systems class. Pure torture! Outdated! Not proof read properly nor ordered in certain sections. My class, because of this book and accompanying asinine lab manual, combined with a first-time clueless professor, became an impediment to certification.

Much of the lab work is just busy work. Why? Why have us look up the price of old Apple garbage that isn't sold. Pure torture. A lab that is estimated to take 45 minutes takes two hours because of the dated material and because the answers have to be typed in a certain format. I hate this book. I hate it!

Half the class dropped. The others have given up their weekends to spend all day Saturday and Sunday on a BS book still focused on Vista. WTF! This should have been a straightforward, simple class. Why is this book still on the market?

BTW, I have yet to miss a point on any exam, lab or homework assignment. I have A's in my courses, but I couldn't take another semester like this. If a class lists a book written by this author, I will wait until a more reasonable text assignment is made.

AWFUL! AWFUL! AWFUL!
Great value! Feb. 18 2011
By David Kennard - Published on Amazon.com
Format: Hardcover Verified Purchase
A great value. I purchased this book for a class, but have used it here at home more than for at school. A great book for fixing many errors users may come across while using different versions of Windows. This book has helped me fix three different computers running Windows in the past month. A must have technical book for anyone doing regular computer maintenance.
Out of date.... Oct. 14 2012
By Stay at home Dada - Published on Amazon.com
Format: Hardcover Verified Purchase
Probably more the professors fault than anything, but I got this to go with my A plus certification class in 2012 and wow, half the book was completely out of date! The labs are not very descriptive and a lot of it is just step by step how to do something...but not really telling you what you are doing. Boo hoo.


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