1. Grammar and Usage. 2. Punctuation. 3. Capitalization. 4. Number Formats. 5. Hyphenating and Dividing Words. 6. Abbreviations, Acronyms, and Symbols. 7. Words Often Confused and Misused. 8. Elements of Writing Style. 9. Spelling, Proofreading, and Editing. 10. Address Format and Forms of Address. 11. E-Mail Messages, Business Letters, and Memorandums. 12. Reports and Other Business Documents. 13. Employment Application Documents. 14. The Internet and Its Resources. 15. Manual and Electronic File Management.
About the Author
James Clark earned a B.S. and an M.S. degree from the University of Southern California. He was a professor of business at Pasadena City College for 11 years and subsequently served as dean of the Business Division for 17 years. Before joining the Pasadena City College staff, James Clark was an assistant professor at California State University, Los Angeles, and a teacher at Burbank and La Puente High Schools. He also taught part-time in the extension programs at UCLA and USC. Besides holding memberships and offices in professional organizations such as the California Business Education Association, the National Business Education Association, Delta Pi Epsilon, and The Association for Business Communication, James Clark has conducted a number of communication seminars for the Culinary Union, the American Right of Way Association, Caltrans, the Canadian Right of Way Association, the Los Angeles Executive Training Program, and several large legal firms. He also has authored several articles on business communication. His most recent writing endeavors are two coauthored projects: HOW 12: A HANDBOOK FOR OFFICE PROFESSIONALS, 12e, and POWER: PROFESSIONAL WRITER'S ELECTRONIC RESOURCE published by Cengage South-Western. Other published college texts include CLARKS' ONLINE REFERENCE MANUAL (South-Western College Publishing); A HANDBOOK FOR BUSINESS PROFESSIONALS (Wadsworth Publishing Company); LANGUAGE AND WORD PROCESSING APPLICATIONS (Glencoe/McGraw-Hill); UNIVERSAL TRANSCRIPTION (PWS-KENT Publishing Company); and COLLEGE BUSINESS MACHINES (Gregg/McGraw-Hill).
Lyn Clark is currently a professor of business in the Computer Applications and Office Technologies Department at Los Angeles Pierce College, where she has been serving as department chair since 2001. Notable college recognitions include the Professor of the Month Award and the Pierce College Foundation American Spirit Award. Dr. Clark earned her B.S., M.A., and Ed.D. degrees from UCLA. Besides holding memberships in Delta Pi Epsilon, the National Business Education Association, the California Business Education Association, Theta Alpha Delta, and The Association for Business Communication, Dr. Clark has held a series of offices in several of these professional organizations. She also served as community college program director for two NBEA conventions and program chair or cochair for three CBEA conferences. Dr. Clark has conducted numerous workshops nationwide on methods of teaching business English and communication, computer applications, and voice input. She has written articles for business education periodicals and is the author or coauthor of six business texts: BUSINESS ENGLISH AND COMMUNICATION, 8th Edition, LANGUAGE AND WORD PROCESSING APPLICATIONS, and VOICE RECOGNITION WITH SOFTWARE APPLICATIONS published by Glencoe/McGraw-Hill; UNIVERSAL TRANSCRIPTION published by PWS-KENT Publishing Company; HOW 12: A HANDBOOK FOR OFFICE PROFESSIONALS, 12th Edition, published by South-Western College Publishing; and A HANDBOOK FOR BUSINESS PROFESSIONALS published by Wadsworth Publishing Company. She is also the coauthor of CLARKS' ONLINE REFERENCE MANUAL and PoWER: PROFESSIONAL WRITER'S ELECTRONIC RESOURCE (South-Western College Publishing).