This is my fourth TouchSmart, maybe because I'm not to smart. All I want or need is a good dependable computer that is as portable as possible to haul twice a year to our second home. Like a big screen and speed is nice, but have never used the touch screen. Anyway the TouchSmart all in one models fill my modest requirements.
My first TouchSmart was a 20" Model 320-1223. Coming from a Laptop (two plus years ago) I really liked the bigger brighter screen and faster machine. The video started failing after two weeks and I got a new replacement. This one worked great for two months and the video started failing and it went in for repair. Came back and ran fine for a couple months then another issue that required repair. Not liking being without a computer I went and bought another 20" Model 300-1223 as a spare, surely I can keep one up and running.
Okay, been about eight months with two good running machines. My wife likes "my" spare better than her laptop and is using it daily. October, 2011 the newer unit starts failing. After two months and three trips to repair a Case Manager at HP agrees with me, enough is enough and agrees to replace the computer. I'm ready for a battle because I'm not going to take a refurbished unit and much to my surprise not only will they give me a new computer but are willing to vastly upgrade me to the 520-1070.
January 3rd, 2012 I receive the 520-1070. I really like this bigger faster machine with one big exception, while the computer is very usable the older 20" model it is sitting next to has a much brighter, sharper screen. There are supposed to be two screen brightness adjustments, first from the keyboard, Fn and F10 / F11 and in the control panel, power options, there is supposed to be a brightness adjustment which this computer does not have.
Most of us know how how tech support works, once in a while you are lied to, generally they try to help you within there scope of knowledge and once in a while you luck out and get someone who really knows how to fix your issue. I called tech support the second day I had this computer. After an hour or so and letting them have access to the computer they agree the brightness feature is missing and tell me , but not when, that this will be corrected by a forth coming windows update. Okay, I accept this and wait---two months.
Early March, no fix. Call tech support, he has no clue, I give him access to the computer and he agrees the feature is missing. Wants me to restore from the recover discs I created when I received computer. I tell him that doesn't make sense to me. If the computer was not right out of the box and I made recovery discs on day one, all I'm going to do is spend a lot of restoring the same problem. I tell him I want HP to send me a set of fresh discs and he says I have to buy them and of course I disagree. Fifteen minutes later he says if I reinstall the operating system from my discs and the brightness feature is not there he will send me a set of discs without charge---I agree----tell him to call me next day.
Now, I really, really don't like to lie but I am so sure reloading the operating system from my recovery discs will only waste a lot of my time I decide not to do it. The tech calls and I tell him I loaded the discs and still no brightness control and he should send the new set of factory discs. Okay we are even, he lies to me and denies telling me he would send me a set without charge. I tell him I want a case manager. Next day a Case Manager calls----overnights a set of disc's at no charge.
I load them--no brightness control. Call tech support, get lucky and the right tech who has recently had same problem on another520-1070. Factory error, they forgot to build feature into the computer and no revised operating system is available that will run all the features on the computer and has the brightness control. Got a follow up call from Case Manager who now has a technical bulletin that verifies this is correct, and there is no fix. I'd give this 5 Stars if not for the brightness issue.