try following the instructions.
If I had written my review based on our first attempt with this ice cream maker, I'd have given it one star. In fact, we were trying to find the receipt when it occurred to me: maybe I should have paid more attention to the instructions.
Sho' 'nuff, it worked.
First attempt, our freezer wasn't cold enough to thoroughly freeze the freezer bowl, and, I didn't thoroughly chill the ice cream mix. Result: milkshakes.
Then, I tried reducing the temperature in the freezer, and chilling the mix properly. Result: very good soft-serve ice cream!
Another tip: while packets of mix that you just add milk to are fine for quick ice cream, invest in a good homemade ice cream recipe book! There is a world of difference between packaged mixes and making your own with real cream and natural flavorings! And, with the latter, you can pack it into a freezer container and save it for later.
The biggest plus for this machine is the freezer bowl eliminates the need for often hard-to-find rock salt and lots of ice!
Just be sure to properly freeze the freezer bowl and chill the ingredients. Unless, of course, you're in the mood for a milkshake.