I have no idea how this toaster manages to toast bread and somehow the bread comes out cold! When I spread butter on the bread after toasting, the toast isn't even warm enough to melt the butter. I have to toss the toast in the microwave for 10 seconds just to melt the butter!! If you are thinking, "Well, you are just not letting it toast long enough"... Wrong! I have literally let the toast burn before but somehow it still comes out cool! It's a modern marvel of science - not a toaster. Do yourself a favor and stay far away from this trash. I will never buy anything from Hamilton Beach ever again.