I purchased this item to replace my old Hamilton Beach indoor contact grill (model 25270) that has fixed plates. It always ended up a greasy mess (and turned my stove into one) after I used it and was such a hassle to clean. In fact, I hated using it for that reason and now I'm looking forward to tossing it in the garbage!
Aside from that loose drip tray another reviewer mentioned, this grill is fantastic. I didn't need a larger one because I'm a lone empty-nester and I almost never have company (the family all moved out of town).
I really like having those sear lines on meat (especially on burgers and steaks) and after pre-heating this one for five minutes, the lines are beautifully burned into the surface of the meat. The other thing I noticed is that unlike my old one, which sprayed grease everywhere (including on me) when I opened it to check on my food or sprinkle spices on it, there was no grease around when I was done cooking with this one. The fact that it has a timer so I don't have to keep checking on things helps a lot, but in general, it doesn't spray grease and I *love* that about this grill! That's a major improvement in safety as well as clean-up.
The food comes out tasting really flavourful and moist. This was definitely one of my best purchasing decisions. I would certainly recommend this grill or its larger version to others.