Handbook of Service Science [Hardcover]

Carl J. Schramm, Kauffman Foundation.- William J. Baumol, Princeton University and New York University.- Richard B. Chase, University of Southern California.- Scott E. Sampson, Brigham Young University.- Richard Metters, Emory University.- John R. Bryson, University of Birmingham, UK.- Peter W. Daniels, University of Birmingham, UK.- Michael Gorman, University of Virginia.- Stephen L. Vargo, University of Hawaii.- Robert F. Lusch, University of Arizona.- Melissa A. Akaka, University of Hawaii.- Mary Jo Bitner, Arizona State University.- Valarie Zeithaml, University of North Carolina.- Dwayne D. Gremler, Bowling Green State University.- James L. Heskett, Harvard University.- W. Earl Sasser, Jr., Harvard University.- Benjamin Schneider, University of Maryland.- David E. Bowen, Thunderbird University.- Roland T. Rust, University of Maryland.- Gaurav Bhalla, University of Maryland.- Robert J. Glushko, University of California, Berkeley.- Eng K. Chew, University of Technology, Sydney.- Gerhard Gudergan, Aachen University.- Susanne Glissmann, IBM.- Jorge Sanz, IBM.- John Bailey.- Jeannette Blomberg.- Shelley Evenson, Carnegie-Mellon University.- Uday S. Karmarkar, University of California, Los Angeles.- Aleksandra Mojsilovic, IBM.- Daniel Connors, IBM.- William B. Rouse, Georgia Institute of Technology.- Rahul C. Basole, Georgia Institute of Technology.- Rogelio Oliva, Texas A & M University.- John D. Sterman, Massachusetts Institute of Technology.- Guruduth Banavar, IBM India.- Alan Hartman, IBM India.- Lakshmish Ramaswamy, University of Georgia.- Anatoly Zherebtsov, XJ Technologies, Russia.- Ian Miles, University of Manchester, UK.- Faridah Djellal, CNRS.- Faïz Gallouj, CNRS.- Bo Edvardsson, CTF Service Research Center, Sweden.- Anders Gustafsson, CTF Service Research Center, Sweden.- Per Kristensson, CTF Service Research Center, Sweden.- Lars Witell, CTF Service Research Center, Sweden.- Henry Chesbrough, University of California, Berkeley.- Andrew Davies, Imperial College of London, UK.- Pamela Samuelson, University of California, Berkeley.- Evert Gummesson, Stockholm University.- Ray P. Fisk, Texas State University.- Steve J. Grove, Clemson University.- Guangjie Ren, University of Cambridge, UK.- Michael Gregory, University of Cambridge, UK.- Kazuyoshi Hidaka, IBM Tokyo.- Linda Macaulay, University of Manchester, UK.- Claire Moxham, University of Manchester, UK.- Barbara Jones, University of Manchester, UK.