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Whether it's software, technical documentation, a cell phone, ora refrigerator, your customer wants — no, expects —your product to be easy to use. This fully revised handbook, aleading resource since 1994, provides clear, step-by-stepguidelines to help you test your product for usability. Completelyupdated with current industry best practices and more variedexamples, it can give you that all-important marketplace advantage:products that perform the way users expect.
Learn to recognize factors that limit usability
Decide whether testing should occur in a lab setting or at thesite where the product is used
Set up a test plan to assess goals for your product'susability
Choose and train effective test moderators
Decide on the best way to collect and review data
Report the results and make recommendations
Learn user-centered design principles and practices — thecontext for usability testing
Reap the benefits of templates, tables, models, case studies,and other tools of the trade
Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional caseexamples, samples, and templates
Dana Chisnell is an independent user researcher andusability consultant. She has done usability, user interfacedesign, and technical communications consulting and developmentsince 1982.
For more information, please access the author's websiteat