BCI Guy has passed along some official information with regards to the February 13 news entry, about the replacement discs for the Volume 1 MOTU DVD set:
"The replacement disc for Mattel's He Man Volume 1, Disc One can be ordered by either sending an email to HeManDisc@gmail.com or calling 866-641-3472. Please include your name, your address, a daytime telephone number and the store name and location where you purchased your DVD.
He-Man and the Masters of the Universe - Defect Found on Upcoming Vol. 1 Set; BCI to Replace Disc via Toll-Free Number
Victims Will Also Reportedly Receive A Free 'Gift' For Their Troubles
Posted by David Lambert
He-Man and the Masters of the Universe (2002) - Volume 1 won't arrive on DVD until this coming Tuesday, February 19th for most fans. But one fan managed to snag a copy very early at a local shop, who sold it to him before street date. This turns out to be good for publisher BCI, because the fan - who goes by the name "Aran" on the message boards at He-Man.org, soon posted a message letting them know that there was an issue with one of the episodes on these discs:
Houston, we have a problem ....
I'm missing a scene episode 4 "The Courage of Adam". The problem starts at the end of chapter 3 (ends at 15:30): Adam had been captured by Skeletor, Orko and Cringer are in Snake Mountain and Gringer[sic] has just found Adam, but is scared away by Tri-Klops's doomseeker, leaving Adam in chains.
The next scene shows Prince Adam, Teela, Man-at-Arms & Ram Man exiting Snake Mountain about to be attacked by Skeletor and his new bone monster.
The battle between the Faker-He-Man & the Evil warriors and the rescue of Prince Adam by Teela, Man-at-Arms & Ram Man is completely missing. I have no scratches on the disc, the clock doesn't make a jump and I checked on both my DVD-player and my computer. The problem happens with and without the commentary.
After a few days of investigating, a BCI spokesperson who posts to those message boards under the name "BCI Guy" gave an answer explaining the situation, and what the studio will do to resolve it. We thank readers Branon Fisher and Chad Carter for quickly e-mailing us here at TVShowsOnDVD with that information, and we immediately contacted BCI to confirm and to request a press release. We were told that a press release will probably be coming soon, but in the meantime we were asked to simply quote the "BCI Guy" message from the He-Man.org message boards:
Sorry for the delay getting back to everyone, but I needed to make sure we were totally sure what happened, how we could fix it, and what we could do about it before reporting anything.
The masters that we received from Mattel are complete - the scene is not missing. The problem was in authoring. There is a layer break in the episode (Disc 1, Episode 4) and when the layer switches, it skips over about 3 minutes of the program. Unfortunately, it's during a transition and there is no visible or audible break, so the only way to notice it's there is through story continuity. And no one that watched the check discs caught that it was missing. Honestly, that's not a valid excuse - it should've been caught by someone, and the authoring house needed to realize that one episode was running 3 minutes short. It's inexcusable, and we're taking drastic measures to fix this problem once and for all. We're committed to giving everyone the best possible product - content, features, packaging and quality control. 3 out of those 4 is not nearly enough, so we're moving Volumes 2 and 3 to a new authoring house that has assured us of the quality and depth of their Quality Control department.
We have already reauthored Disc 1 and will have replacements available by street date - Feb 19th. We will be setting up an 800# to request replacement discs which we will ship out along with a new exclusive bonus item for your trouble and as an apology from us.
We are certain that all He-Man fans (and fans of BCI's other products) join us in gratitude for taking their commitment to quality so seriously. It's a big step to switch authorizing houses, but as we see that is among the steps taken here by BCI in light of this situation.
It seems likely that many of the fans reading this will get the "bad" version of the disc on this release when purchased on street date next Tuesday, but I for one don't mind since they will make it so easy to call and get a replacement (and a free exclusive bonus "gift" item, besides). Stay tuned and we'll have more information for you about that, including the toll free number and other details, just as soon as this is available.
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