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Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality Hardcover – Nov 20 2012


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Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality + Concierge Confidential: The Secrets of Serving Champagne Bitches and Caviar Queens + Driving the Saudis: A Chauffeur's Tale of the World's Richest Princesses (plus their servants, nannies, and one royal hairdresser)
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Product Details

  • Hardcover: 256 pages
  • Publisher: Doubleday (Nov. 20 2012)
  • Language: English
  • ISBN-10: 0385535635
  • ISBN-13: 978-0385535632
  • Product Dimensions: 23.9 x 16.3 x 2.4 cm
  • Shipping Weight: 340 g
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Bestsellers Rank: #60,732 in Books (See Top 100 in Books)


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2 of 2 people found the following review helpful By Reader Writer Runner TOP 50 REVIEWER on April 12 2013
Format: Hardcover
During your next hotel stay, do you want a complimentary bottle of champagne? A no-fee late checkout? Free treats from the mini bar? Jacob Tomsky explains who to talk to and how. But beware: if you acted rudely to the bellman, don't use your toothbrush tonight “or ever again, really.”

Crude, shocking, poignant and hilarious, "Heads in Beds" combines memoir, guidebook and cautionary tale to produce a wild ride through a decade of work in luxury hotels in New Orleans and New York. Tomsky began his hospitality career in valet parking, witnessing stripped gears and scraped fenders, and ended up at the front desk where he saw guests at their worst: drunk, impatient and sporting cockroaches in baggies with hopes of a free stay. He witnesses guests having sex in the business centre, tattles on swindling staffers, exposes the perks concierges get for booking certain tours and reveals that top-earning bellmen make six figures a year, all cash.

But even when he lies to guests or drinks Heineken for breakfast, Tomsky's vulnerability and humanity glimmer through the murk. His writing remains fluid and colourful and includes delightful extras rarely found in tell-all books.
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1 of 1 people found the following review helpful By Len TOP 100 REVIEWER on April 4 2013
Format: Hardcover
Mr. Tomsky has been a hospitality worker for the last 12 years. His career began as a valet parking cars for a luxury hotel in New Orleans. He was quickly promoted to work the front desk and then promoted to night manager for the housekeeping staff. As manager, he was working 12 hour days with little or no time for himself. For this reason, he accumulated enough money to quit his job and spend six months in Paris and some time in Denmark. He describes his experience as follows, "six months in Paris = 0 friends / six hours in Copenhagen = ten lifelong friends." The book is filled with these pithy remarks both in his own voice and the voices of fellow service workers and guests he has met through the years in his trade. Mr. Tomsky returns to New York where he attempts to find a job in any field but hospitality. It isn't until a roommate threatens to kick him out for not paying his rent that he decides to return to his old trade. Within two days he has a front desk job at a luxury hotel in downtown Manhattan. It's an old hotel at an excellent location At the beginning of his residency, the hotel is under lax management that has been in place for what would seem to be decades. Yet, according to the author, it still provides excellent service for guests, some of whom spend long periods of time in its care. It's the kind of hotel that many of us look for during our travels, slightly run down, centrally located, slightly cranky but excellent service and very good value for its price. Then it's purchased by a private equity firm that cares about nothing but the bottom line. As a consequence, they fire all non-union personnel which Mr. Tomsky compares to building a beautiful concert hall and then filling it with "stools from Walmart." All appearance and little substance.Read more ›
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Format: Kindle Edition Verified Purchase
The author has a great sense of humour, there's some crudeness and immaturity included, and some actual great tips for staying at hotels. I loved the book. It entertained me and is the exact type of book I love to read.
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Format: Hardcover
I was expecting a cute memoir of some tips and tricks of the trade, but what I got was an exceptionally well written (for a first timer?) witty, eventful, entertaining, useful book that mleft me smiling and actually physically mailing it to Swizterland where my ex-hotel friends now live. Even if you have never worked in the industry, this book is a delight. Well done JT!
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By Chuck Ibey on Jan. 24 2014
Format: Kindle Edition Verified Purchase
Wasn't expecting such an entertaining book, I loved it! I thought it would be a good "how to" for hotel visits with some good information, but what I got was a hugely entertaining and funny story. The writer made me laugh many times and had some great information for a hotel warrior like me. Definitely recommend.
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