From Library Journal
Ambrose's (management, Carnegie-Mellon Univ.) first assumption in this work is that employees who are laid off are better off. If readers can get past that, they may find some value in the book. Even though Ambrose states that only a third of organizations actually benefit from downsizing (indeed, 60 percent of the companies rehire to fill vacant positions), she does not raise the issue of opposing the action. Instead, she concentrates on relieving the side effects of the layoff, which include despair, anger, depression, and insecurity. Ambrose offers descriptions of representative organizations and a summary of lessons for the employer on downsizing, e.g., allow grieving; involve employees in decisions that affect them; when possible, retrain and retain employees; and continue two-way communication. Yet while employees are expected to learn specific skills that may not be transferable to another employer and to be loyal to the company, the company still cannot offer job security. For a franker look at downsizing, read Michael Moore's Downsize This! (LJ 5/15/96). For public libraries.?Peggy D. Odom, Texas Lib. Assn., Waco
Copyright 1996 Reed Business Information, Inc.
From Booklist
Ambrose's prescription for restructured organizations includes lists of concrete, practical activities to effect positive internal change. On the other hand, consultant Ambrose by no means gets immersed in all the details; instead, her Rx focuses on lessons to learn, from the almost hackneyed "Stick to your knitting" to get and give continual input, which are then customized for each company. An even more productive addition to this already radical business book is the inclusion of real-life cases and employees. Copperweld, the
Pittsburgh Post-Gazette, Onondaga Community College, GE Appliance, and the Children's Hospital of Pittsburgh become her benchmarks for evaluating workable ideas, along with a few of those institutions' survivors who, in their stories, become role models for change. Sporadic "I-me" pronouns detract a bit from the trust-telling momentum that readers have enjoyed; despite a commercial here and there, valuable for employee and employer alike.
Barbara Jacobs