Even though my gym uses the same brand of step, the quality of this step is nowhere near the quality of the step at my gym or my old Jane Fonda step from the mid 90s. I believe the step I received is used/refurbished. There are three reasons why I believe this.
1. The edge of the rubber mat looks like it was cut by hand - it is not very smooth. The rubber mat on the top of the step was cut short leaving sticky residue at both ends. So when I lay on the step to use it as a weight bench, my hair sticks to the bench.
2. The rubber mat doesn't fit well, so it was screwed into the bench. In my last 17 years of step aerobics, I have never used a 'new' step with 20 screws holding down the rubber mat. I looked closely at the picture on the box, and there are no screws in the picture. I am concerned that the rubber will tear at the screws over time since the rubber mat does not fit properly.
3. There was tape covering words on the box; however, I could see through the tape. The words covered up say there was originally a workout video included and there was once a lifetime warranty. The box was obviously opened and the video and warranty papers were removed before shipment to me. If they were confident their repair would last, then they should warranty the step. But as far as I can tell there is no warranty of any kind on this product.
I have e-mailed J-Fit directly asking about these issues. Depending on their response, I will probably return this step to Amazon.
**UPDATE** - J-Fit never answered my e-mail inquiry about the quality of their product. My theory is that they purchased warranty returns or items that did not pass quality inspections from The Step, repaired them and sold the products as new merchandise here on Amazon. I have returned the product to Amazon, and plan on buying a new step from another vendor.