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Executive Praise forHow You Do…What You Do
“How You Do. . .What You Do is a great read with immediate application! Bob's extensive experience validates how service wins in today's marketplace.”-Duncan Mac Naughton, Executive Vice President, SUPERVALU
“How You Do. . .What You Do showcases the full range of skills, strategies, and commitments that are required to become a top performing service organization. It is an inspirational book.”-John J. Lewis, President & CEO North America , The Nielsen Company
“I have experienced first hand the insights and reflections Bob has captured in How You Do. . .What You Do. If you will allow just a measure of Bob's passion and knowledge to impact your life you will be on your way to providing service clients truly appreciate.”-John Thompson COO, CROSSMARK
“How You Do. . .What You Do's messages are grounded in the reality of business. Anybody who wants to understand the competitive advantages that come from a service mentality must read this book.”-Art Drogue, Senior Vice President Customer Development, Unilever USA
“Bob Livingston provides a simple method for implementing world class service that will grow any business. Read this book and you will return your investment a thousand fold.”-Steve Schmidt, CEO, Office Depot Business Solutions
Bob Livingston is CEO of REL Communications, a consulting group specializing in company, team, and personal transformations. In writing this book, Bob has drawn upon his personal experiences, insightful observations, and esteemed career as a senior sales executive with Unilever and a respected consultant to the consumer products industry.