- Paperback: 160 pages
- Publisher: Butterworth-Heinemann; 1 edition (July 31 2002)
- Language: English
- ISBN-10: 0750675977
- ISBN-13: 978-0750675970
- Product Dimensions: 22.4 x 15 x 1 cm
- Shipping Weight: 281 g
- Amazon Bestsellers Rank: #910,810 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Details |
Product Description
Review
"Fully aligned with the standard, it covers the development, implementation and assessment of quality systems - perfect for the quality professional on the move or as a memory jogger when preparing that all important proposal or audit." Quality World, Dec 2002
--This text refers to an alternate
Paperback
edition.
Book Description
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team.
This book offers a proven effective questioning technique, structured around key business processes and linked to the requirements of the Standard. It will guide the auditor through a system that significantly contributes to achieving the organization's objective of not only compliance but more importantly, an improved process approach that has inherent long term benefits.
With the 2000 update of ISO 9000, auditing has changed radically. With previous versions, the approach concentrated on compliance to specific and individual requirements, independently of how the system really contributed to achieving the organization's objectives. Auditors are now required to establish that the systems they are auditing have been based on these principles, one of which is the process approach.
From five fundamental questions, a series of questions is derived for several business processes that will reveal the evidence needed to demonstrate compliance with ISO 9001:2000. At the same time, the strength of the organizations processes to achieve their objectives is tested. Quality management principles are explained to show how they can be used to establish that the organization's management system is soundly based. The current auditing approaches are evaluated to show the fundamental weaknesses relative to how audits are planned, conducted and reported.
Radical new approach that focuses on performance relative to objectivesAllows auditors to focus on the real purposeProvides an effective questioning technique
This book offers a proven effective questioning technique, structured around key business processes and linked to the requirements of the Standard. It will guide the auditor through a system that significantly contributes to achieving the organization's objective of not only compliance but more importantly, an improved process approach that has inherent long term benefits.
With the 2000 update of ISO 9000, auditing has changed radically. With previous versions, the approach concentrated on compliance to specific and individual requirements, independently of how the system really contributed to achieving the organization's objectives. Auditors are now required to establish that the systems they are auditing have been based on these principles, one of which is the process approach.
From five fundamental questions, a series of questions is derived for several business processes that will reveal the evidence needed to demonstrate compliance with ISO 9001:2000. At the same time, the strength of the organizations processes to achieve their objectives is tested. Quality management principles are explained to show how they can be used to establish that the organization's management system is soundly based. The current auditing approaches are evaluated to show the fundamental weaknesses relative to how audits are planned, conducted and reported.
Radical new approach that focuses on performance relative to objectivesAllows auditors to focus on the real purposeProvides an effective questioning technique
Inside This Book
(Learn More)
First Sentence
ISO 9000 as an International standard for providing guidance for designing and assessing quality management systems was introduced in 1987. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt
ISO 9000 as an International standard for providing guidance for designing and assessing quality management systems was introduced in 1987. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt
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