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Implementing the Capability Maturity Model [Hardcover]

James R. Persse (Author)

4.7 out of 5 stars See all reviews (3 customer reviews)

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Product Details

Hardcover: 464 pages
Publisher: Wiley; 1 edition (Aug 13 2001)
Language: English
ISBN-10: 047141834X
ISBN-13: 978-0471418344
Product Dimensions: 23.6 x 19 x 3 cm
Shipping Weight: 862 g

Average Customer Review: 4.7 out of 5 stars See all reviews (3 customer reviews)

Amazon Bestsellers Rank: #235,772 in Books (See Top 100 in Books)

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Product Description

Review

"Unlike other books by practitioners, this book has a useful list of reference." (Managing Service Quality)

Managing Service Quality

"Unlike other books by practitioners, this book has a useful list of reference."

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Inside This Book (Learn More)

First Sentence
"The PC revolution of the early 1980s only aggravated the quality problems within the IT community, so much so that the situation was now becoming widely known as a chronic crisis." Read the first page

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Customer Reviews

3 Reviews

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4 star:		(1)
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Average Customer Review

4.7 out of 5 stars (3 customer reviews)

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5.0 out of 5 stars capability Maturity Model, Feb 26 2004

Prabha Pandey (UK) - See all my reviews

This review is from: Implementing the Capability Maturity Model (Hardcover)

that is a nice book. basically this book is very useful for me as i am doing a research on it. and my topic is
Is Capability Maturity Model (CMM) really the best approach to Quality Assurance in India??

could you please help me about this topic as i need only few Indian companies using CMM(capability maturity model)

thank you
waiting for reply
prabha

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4.0 out of 5 stars good book for process engineers, Feb 19 2003

By A Customer

This review is from: Implementing the Capability Maturity Model (Hardcover)

This is a pretty interesting book as it has step by step instructions and guidelines for implementing the CMM up to level 3. If your organization is in a chaotic mode, here is a good place to start to see what to fix first. Also includes a set of example policies and procedures which can be modified to fit your needs.

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5.0 out of 5 stars Clear roadmap to levels 2 and 3, Jun 24 2002

Mike Tarrani "Jazz Drummer" (Deltona, FL USA) - See all my reviews
(REAL NAME)

This review is from: Implementing the Capability Maturity Model (Hardcover)

The author of this excellent book give a realistic roadmap to achieving CMM levels 2 and 3, which are major hurdles in capability maturity, especially level 2 from a culture-shock point of view.

What makes this book realistic is the way you're lead through the important steps, with a complete focus on what it takes instead of theory. The book starts off with an obligatory overview of the CMM, but quickly segues into the steps needed to attain level 2 (repeatable), which are creating the structures, processes, training program and policies. While each of these are important, I especially like the inclusion of policies because they are necessary to codify goals and are frequently overlooked. This section also includes subcontractor management, which is important for aligning those with whom you are using on projects with your own organizational capabilities. This makes sense because if your organization is repeatable and your subcontractor(s) aren't, then you either need to go shopping for more compatible subcontractors, or get dragged back into ad hoc approaches.

The same approach to graduating to level 3 is used, with slight changes. In the section that covers level 3 the first topic is about focusing on organizational process improvement, followed by an in-depth chapter on defining organization processes. These reflect the key changes between level 2's repeatable goals and level 3's focus on defined processes. After these are clearly and completely explained the same formula - structures, processes, training program and policies - is addressed for level 3.

Following the steps to get to levels 2 and 3, the next section is centered on implementation and assessment. This section prepares you for the assessment process itself, and offers excellent advice on how to get through it. Additional information of value is provided in appendices B (Annotated Level 2 Preassessment Questionnaire) and C (Samples of Level 2 Policies), both of which are provided in PDF format from the book's associated web site.

One key question that needs to be answered: Which is better, this book or CMM Implementation Guide: Choreographing Software Process Improvement by Kim Caputo? My opinion is that both books are equally important and both should be read because they cover two different aspects of attaining CMM levels 2 and above. This book concerns itself with the nuts and bolts of processes, where Caputo's book is more focused on organizational change. I recommend both books, and think that they nicely complement each other.

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