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Implementing Six Sigma, Second Edition: Smarter Solutions Using Statistical Methods [Hardcover]

Forrest Breyfogle III
4.4 out of 5 stars  See all reviews (49 customer reviews)
Price: CDN$ 107.63 & FREE Shipping. Details
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Book Description

March 24 2003 0471265721 978-0471265726 2
Written to aid organizations in laying the foundation for Six Sigma, this comprehensive and engaging guide provides the tools, strategies, and motivation to get all relevant players involved with improvement from upper management on down. At the heart of the book is a group of statistical tools that address FMEA (Failure Mode and Effect Analysis), QFD (Quality Functional Deployment), and DOE (Design of Experiment).

Rather than offering just a brief overview, Implementing Six Sigma devotes individual chapters to all of the tools, so as to provide an in-depth analysis of each. A large selection of diagrams and clarifying exercises demonstrate how to best utilize the tools to successfully minimize defects throughout the production process. To provide a deeper understanding, the book discusses the theories of Edward Deming and the history of the Six Sigma program. Steeped in real world application, it presents numerous examples, as well as copies of actual implementation guides used by Motorola.

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"The book is process oriented rather than tool oriented. This makes it refreshing and useful. This is a book every reliability engineer should own." (Reliability Review; 12/08)

"An excellent reference book that should be on every individual involved in Six Sigma or even just quality assurance/quality improvement." (TQM Magazine)

"...a useful guide for both academia and organizations...useful source of reference for researchers...an excellent reference book..." (The TQM Magazine, Vol 15(6) 2003)


2004 Crosby Medal Winner

Inside This Book (Learn More)
First Sentence
As business competition gets tougher, there is much pressure on product development, manufacturing, and service organizations to become more productive and efficient. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

Most helpful customer reviews
1 of 1 people found the following review helpful
2.0 out of 5 stars Hastily Assembled and Poorly Organized May 10 2004
By M. Hill
When my wife brought this home from her Six Sigma Green Belt training, I eagerly opened it and spent a couple hours reviewing it's "treasures". I was disappointed.
As a provider of Six Sigma Training and a certifed Black Belt myself, I had expected better from one of the most recognized names in the field. Breyfogle and his team have assembled several meaningful aspects of the Six Sigma art. However, any sense of flow or logical progression were interrupted by commercials for his company's "unique" approach. His team's frequent use of poorly defined vocabulary added to the confusion. Most disturbing, however, was the characterization of the value of the "wisdom of the organization", which could mislead potential implementers of the method to minimize the critical need for empirical data collection and analysis. They seem to promote the the more typical, "Ask Larry, he knows".
Typos, confusing sentence structure, and poor publishing practices lead me to wonder if Dr. B reads his own defect reduction philosophies. The Voice of the Customer in this instance says: el Stinko.
If you buy this book, you will find use in it. It's a good collection of techniques and ideas, and many of the examples are helpful. However, I would suggest looking for something cheaper and more professionally executed. The price may lead you to believe that this is the consumate work of the field. If it is, I guess that's good news for you and me. Without much effort, we could write and publish a better Six Sigma book than this shallow collection of Clip Art, rambling prose, and poorly referenced diagrams.
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1 of 1 people found the following review helpful
3.0 out of 5 stars A Statistics Book cloaked in Six Sigma Sept. 11 2003
This book has 42 pages about Six Sigma and 640 pages about statistical process control. As such it is a good SPC reference, but thin on Six Sigma and devoid of implementation strategy.
As the author of the QI Macros SPC Software for Excel, I periodically find it useful as an SPC reference.
For up-to-date insights on how to implement Six Sigma even if you're a small business with big business headaches, consider my book The Small Business Guerrilla Guide to Six Sigma.
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1 of 1 people found the following review helpful
2.0 out of 5 stars Poor Six Sigma Reference Book Feb. 18 2002
At it's best, this is a reference book. Unfortunately the author doesn't do a very good of explaining each quality concept and idea completely. If you don't already know how to use the quality tools in the book, you won't find this book very useful.
The author uses one-sided arguments to convince the reader to use specific quality tools that he believes in. Regrettably, the author comes across as biased and narrow minded.
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5.0 out of 5 stars If your in six sigma then you need this book May 23 2014
Format:Hardcover|Verified Purchase
This book arrived in excellent condition, like brand new.
The good:
I've been working my way through each chapter on a daily basis. I find the pedagogy of theories easy to understand and follow. The author is very thorough without rambling on. Most chapters are approximately 10 to 15 pages, which I find perfect. Also, most chapters include real life examples of projects that would be suitable to the relevant theory.

The constructive:
the solutions to the questions at the end of the chapter need to be included. Also, the Author does not provide any insight on how to use Microsoft excel or Minitab software. The book simply says that "a computer program" can analyze the data.
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1.0 out of 5 stars it's a painful statistics reference manual Aug. 16 2012
Format:Hardcover|Verified Purchase
I bought the book only because it is the text book for Lean Six Sigma Canada's (LSSC) course. After paying $1400 for the course and eagerly waiting weeks for this book so I could start... I was sorely disappointed. I am considering cancelling my Lean Six Sigma Black Belt course because of it. I ran out and bought the Lean Six Sigma for Dummies book so that I could cut through all the crap and try to find some answers for the assignments.

I've skimmed it several times for 'tools and templates' and there is nothing I could put in front of a client, it's not a Six Sigma guide, this is a statistics text. However, I have found some of the tables useful for calculations (unfortunately for the writer you can also find a ton of those online for free)

It was written by an engineer, not a business person so it's hard to get through. If you can get past the writers ego and wade through the hundreds of pages of dry statistics material and acronyms he created you might find a few statistics and six sigma gems hidden within.

I have learned so much more from the Lean Six Sigma for Dummies and Six Sigma for Dummies books. In the For Dummies I have taken pages of notes, in this book I haven't written one thing down in the first five chapters.

If you want a statistics reference manual than this your book but if you're looking for something you can use to guide you through a Six Sigma or Lean Six Sigma project or worse... a text book for LSSC then look elsewhere.
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2 of 3 people found the following review helpful
4.0 out of 5 stars A Very Comprehensive Source July 1 2004
I bought this book directly from the author out of the trunk of his car, so I can tell you that you definitely get a better price from amazon.com. Anyway, this is without a doubt, the most comprehensive book on the subject. Breyfogle has gone to a lot of trouble to make sure that he has covered all aspects of Six Sigma in sufficient detail that the reader will be able to apply these methodologies successfully from the start. One of the key ingredients he spends a lot of time on is the idea of focusing and aligning efforts with corporate or organizational goals and metrics. These he refers to as the "satellite level"*. There are lower operational levels (30,000 foot and below) that need to be aligned with the satellite level in order that six sigma projects are driven for most effectiveness to the organization.
Forrest Breyfogle has been a quality leader in our community (Austin, Texas) for a number of years. I knew him since his days at IBM in the early '90s. That doesn't mean that I can't give an unbiased view of this book, however. Note I'm not giving it 5 stars as some have done. I am trying to give it a fair assessment, however. I've seen many technical books of this nature written in a more conversational way that are a little easier to read with better vocabulary, grammar, and organization. But if you want a book that covers it all, there is nothing out there I know of that can beat this one.
This book claims to focus on both product and service quality. However, as with many books that claim to cover the service sector, it is a little weak in that area. There are some books that cover services better than this one, I think, and so if that is your specialty, you may want to use one of those books to supplement the treatment of six sigma in this book.
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Most recent customer reviews
5.0 out of 5 stars Better than Ever
The second edition of Implementing Six Sigma, by Forrest Breyfogle, substantially updates and enriches the original work. Read more
Published on April 20 2004 by Fred C. Bothwell
5.0 out of 5 stars Excellent for Six Sigma training
We do highly appreciate this book and we find it a very valuable resource for Six Sigma Training

Excellent effort and keep on.
Published on April 14 2004 by Shereen Amin
5.0 out of 5 stars Best Six Sigma Book I have Read
Overlooking the MANY grammatical errors, the material in this book is deep, technical, and very comprehensive. Read more
Published on April 12 2004 by Peterson S. Abilla
5.0 out of 5 stars The One You Start With
I am new to Six Sigma, but not new to Statistical Process Control. This is the first book I've read in this area that has a customer focus, rather than a statistical focus. Read more
Published on March 6 2004 by Maj M. Phillips
5.0 out of 5 stars The Best book on Six Sigma so far
Being in Quality Profession for more than 10 years and having implemented a few Six Sigma projects, in one large and reputed MNC,and during mentoring Six Sigma I have seen many... Read more
Published on March 5 2004 by Soumen
5.0 out of 5 stars Well-presented Six Sigma applications.
I've read many books on Six Sigma analytics and consider Forrest Breyfogles' "Implementing Six Sigma" to be the best all-around Six Sigma book available. Read more
Published on Feb. 6 2004 by Nick Dayton PhD
4.0 out of 5 stars CSSBB desk reference
If you are sitting for the CSSBB, I recommend that you use this as you main, general reference book. Read more
Published on July 30 2003 by Steven F. Sulkin
5.0 out of 5 stars Breyfogle makes a good Six Sigma book - Great!
Implementing Six Sigma, 2nd ed. by Forrest Brefogle has to be one of the most comprehensive texts available for any student or practitioner of Six Sigma. Read more
Published on July 29 2003 by Monte A. Massongill
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