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Improving Performance: How to Manage the White Space in the Organization Chart [Hardcover]

Geary A. Rummler (Author), Alan P. Brache (Author)

4.9 out of 5 stars See all reviews (12 customer reviews)

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Improving Performance: How to Manage the White Space on the Organization Chart 4.9 out of 5 stars (12)
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Product Details

Hardcover: 256 pages
Publisher: Jossey-Bass; 2 edition (May 12 1995)
Language: English
ISBN-10: 0787900907
ISBN-13: 978-0787900908
Product Dimensions: 18.5 x 2.4 x 25.4 cm
Shipping Weight: 635 g

Average Customer Review: 4.9 out of 5 stars See all reviews (12 customer reviews)

Amazon Bestsellers Rank: #97,566 in Books (See Top 100 in Books)
- #12 in Books > Engineering > Industrial, Manufacturing & Operational Systems > Productivity
- #12 in Books > Professional & Technical > Engineering > Industrial, Manufacturing & Operational Systems > Productivity

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Product Description

Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

Ingram

In this revised and expanded edition, the authors offer a practical, experience-based guide to managing organizations as systems and improving the processes that form a link between organization strategy and the individual.

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Inside This Book (Learn More)

First Sentence
Many managers don't understand their businesses. Read the first page

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Customer Reviews

12 Reviews

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Average Customer Review

4.9 out of 5 stars (12 customer reviews)

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5.0 out of 5 stars Best companion for process improvement, Jun 28 2004

ZaJa (Kuala Lumpur, Malaysia) - See all my reviews

This review is from: Improving Performance: How to Manage the White Space in the Organization Chart (Hardcover)

This is by far the first book that dealt with process improvement and change from all angles. This book provides examples that will help the novice in preparing and implementing change. Packed with examples and worksheets to guide the reader thru the whole process. However, since it was written in 1995, this book does not cover prevailing technologies but is still useful in understanding the foundations for change. If you are looking to implement business process change/improvement, read this book in conjunction with a more recent book by Paul Harmon "Business Process Change" who happens to be a student of Mr. Rummler. Paul Harmon's book cover such topics as CMM and Six Sigma when implementing process change.

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5.0 out of 5 stars Foundational Work in BPM (before there was "BPM!"), Jan 29 2004

Jim Kucharczyk (New Canaan, CT USA) - See all my reviews
(REAL NAME)

This review is from: Improving Performance: How to Manage the White Space in the Organization Chart (Hardcover)

Long before James Champy made "Reengineering" a buzz-word, then a management fad, then finally a tired cliche, Rummler & Brache broke the code on how businesses can do work better. Instead of looking at the jobs people do, they focused their attention on the work being done, and how those work objects meander through different departments and functional organizations in most companies.

What Rummler & Brache might have lacked in marketing prowess, they more than made up for in insight. "Improving Performance" is short on jargon and the evangelical fervor many other works on Reengineering, Business Process Management, and Third Wave(or fourth wave or whatever wave we're up to) seem to revel in. It is focused and pragmatic, giving both the theory of process management and how to apply it. Very basic and very useful diagrams help illustrate their concepts throughout, making this a field guide for anyone involved in process management in the real world, be they consultants or internal change agents.

After 15 years in the space, it's still one of the best I've found. Could not recommend more highly.

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4.0 out of 5 stars Great explanation of a popular trend, Jun 12 2003

By A Customer

This review is from: Improving Performance: How to Manage the White Space in the Organization Chart (Hardcover)

Not very well written, but the concepts come across nicely and the reader is able to put the book down and start where they left off a day or two later. Slow reading, but quite interesting stuff.

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Most recent customer reviews

5.0 out of 5 stars Improving Performance: How to manage the white space
Excellent book. This is a must read for anyone looking to implement process improvement. Very good examples and an easy to read format.

Published on Oct 29 2001 by V. Capasso

5.0 out of 5 stars A must read for Managers, Process Designers and Six Sigma
People had been telling me to read this book for over two years and I always put it off. First it was the Internet and eCommerce. Then it was Six Sigma. Read more

Published on Sep 12 2001 by mpmcdonald