Information Systems for eGovernment and over one million other books are available for Amazon Kindle. Learn more

Vous voulez voir cette page en français ? Cliquez ici.

Sign in to turn on 1-Click ordering.
More Buying Choices
Have one to sell? Sell yours here
Start reading Information Systems for eGovernment on your Kindle in under a minute.

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Information Systems for eGovernment: A Quality-of-Service Perspective [Hardcover]

Gianluigi Viscusi , Carlo Batini , Massimo Mecella

List Price: CDN$ 106.50
Price: CDN$ 99.79 & FREE Shipping. Details
You Save: CDN$ 6.71 (6%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
Usually ships within 2 to 5 weeks.
Ships from and sold by Gift-wrap available.


Amazon Price New from Used from
Kindle Edition CDN $67.82  
Hardcover CDN $99.79  
Paperback --  
Save Up to 90% on Textbooks
Hit the books in's Textbook Store and save up to 90% on used textbooks and 35% on new textbooks. Learn more.
Join Amazon Student in Canada

Book Description

Sept. 16 2010 3642135706 978-3642135705 2010
Motivation for the Book This book aims to describe a comprehensive methodology for service-oriented inf- mation systems planning, considered in particular, in eGovernment initiatives. The methodology is based on the research results produced by the Italian project "eG- ernment for Mediterranean Countries (eG4M)," granted by the Italian Ministry of University and Research from 2005 to 2008. The concept of service is at the center of the book. The methodology is focused on quality of services as a key factor for eGovernment initiatives. Since its grou- ing is in a project whose goal has been to develop a methodology for eGove- ment in Mediterranean countries it is called eG4M. Furthermore, eG4M aims at encompassing the relationships existing between ICT technologies and social c- texts of service provision, organizational issues, and juridical framework, looking at ICT technologies more as a means than an end. eG4M satis es a real need of constituencies and stakeholders involved in eGovernment projects, con rmed in the eG4M experimentations and in previous preliminary experiences in the Italian P- lic Administrations. A structured process is needed that provides a clear perspective on the different facets that eGovernment initiatives usually have to challenge and disciplines the complex set of decisions to be taken. The available approaches to eGovernment usually provide only one perspective to public managers and local authorities on the domain of intervention, either te- nological, organizational, legal, economic, or social.

Special Offers and Product Promotions

  • Join Amazon Student in Canada

Product Details

Product Description


From the reviews:

“The book centers on using the multidisciplinary planning methodology from the Italian eGovernment for Mediterranean Countries (eG4M) project, which emphasizes the stakeholder-experienced quality of identified governmental services. … This book concentrates its attention on a part of SOA that commonly is weakly done: the planning of SOA projects. Hence, it offers worthwhile reading for managers and project leaders who are or may become involved in SOA projects.” (Ned Chapin, ACM Computing Reviews, August, 2011)

From the Back Cover

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.

The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

Inside This Book (Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index
Search inside this book:

Customer Reviews

There are no customer reviews yet.
5 star
4 star
3 star
2 star
1 star

Look for similar items by category