Inside Teams: How 20 World-Class Organizations Are Winning Through Teamwork [Hardcover]

Teams have been used effectively as a management tool to reengineer companies, to implement total quality management, to develop and complete projects, and to coach other employees. The authors variously have cowritten such popular works as Zapp! The Lightning of Empowerment (1992) and Empowered Teams (1991), and now they demonstrate how teams have been used successfully in these 20 in-depth, instructive case studies that show why or when a team approach should be considered, what problems can result, what successes should follow, and what lessons will be learned. The authors provide valuable information for managers considering the team approach and for employees who might be selected as team members. David Rouse

"The final word on teams."

``An excellent book for benchmarking empowered teams within world-class organizations without ever leaving your desk.'' —Fred Eintracht, team leader, Texas Instruments, Defense Systems and Electronics Group, High-Performing Organizations Development

"For those readers grappling with implementing teams, Inside Teams is worth its weight in benchmarking funds."

``A very valuable resource! Kraft General Foods Customer Support Services have used numerous practical, real-life examples from this book to help our internal customers understand the teams process and realize what business results they can expect from implementing teams.'' —Nicholas Bridges, Director of Training, Kraft General Foods, Customer Support Services

"An invaluable guide. . . . Whether or not companies used teamwork to redesign core processes or to gain business focus and competitive advantage, getting a behind-the-scenes look at their practices is an enlightening journey."

``A wonderfully succinct study of team implementationin a variety of company culturesoffering valuable insights into some of the latest technologists available in team system designs.'' —Lee D. Ashton, Vice President of Human Resources, Maplehurst

A rich expose' of 20 of the world's best team-based companies, Inside Teams shows managers, team members and human resource specialists how to benchmark their own organization's team implementation plans against the leaders. Each case history looks at what the organization did in key areas to institute teams and to support their success through training and incentives.

A powerful tool for anyone using teams as an integral part of reorganizing. The authors deconstruct the team-building strategies of twenty of the world's best team-based companies to offer practical advice on how you can do the same. Each case history takes you behind the scenes for an in-depth look at the key practices used by such organizations as Colgate-Palmolive, Miller Brewing Company, and Texas Instruments to successfully implement empowered teams. Every critical aspect is covered, from gaining senior management support to making team selections and designing training systems.

A rich expose of twenty of the world's best team-based companies and a critical tool for anyone using teams as an integral part of reengineering initiatives. Each case history takes you behind the scenes for an in-depth look at the key practices used by such companies as Colgate-Palmolive, Miller Brewing Company, Texas Instruments, and Westinghouse Electric to successfully implement empowered teams--from gaining senior management support to designing team selection and training systems.

RICHARD S. WELLINS Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham). WILLIAM C. BYHAM Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham). GEORGE R. DIXON Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham).