Review
Praise for the First Edition. . . . . .an interesting, and largely original, contribution to the literature on this important area of management.
---International Journal of Production Research
Product Description
This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.