47 of 49 people found the following review helpful
1.0 out of 5 stars
Think TWICE, don't be fooled by the PRICE, Oct 19 2003
By S. Gupta - Published on Amazon.com
This review is from: Iomega External USB 2.0 52x24x52 CD-RW Drive (Electronics)
Simply pathetic, I think Iomega should withdraw this product instead of fooling people. I doubt they have even tested this product before rollout. I have been struggling with it for the last 3 days and haven't been able to burn even a single CD. I have wasted 11 CD's since then. The software's first installation made my laptop unuseable (I had to revert to last known good configuration), Deleted registry entry and uninstall software. Calling Support was very expensive (They think customers are stupid - Gave a tollfree number and then gave a long distance number - On calling the long distance number instead of connecting directly, they gave the Voice options (How unfriendly). I then downloaded the software again from their website (Think about my patience) and since then all the CD's i burn (All kinds - Music, Data , copy) have found their permanent residence in the waste basket...! If Iomega has even little bit of concern for loosing their customer ..look up at your Customer care ref # 1877823 and call me if they don't want the product back to the retailer. I am downloading another burning software (nero) and if it does not work well, i am sending it back packing....
25 of 25 people found the following review helpful
2.0 out of 5 stars
waste of time & money, Sep 28 2003
By A Customer - Published on Amazon.com
This review is from: Iomega External USB 2.0 52x24x52 CD-RW Drive (Electronics)
I was extremely disappointed in this product. While the installation was quick and painless, using it was another story. It was extremely slow & unreliable..(would get halfway through burning a cd and then it would crash). It caused the rest of my system to run slowly and freeze. Clearly, not a good match for me. And i accept that. But the WORST part of all is that Iomega does not provide a toll-free technical help phone number. Let me re-phrase, they DO list a toll-free number in the manual, but once you call and navigate your way through the 10 min directory, you are instructed that the number has changed and are given a new number for which long distance charges apply. After calling the "new" number, you are again instructed that THIS number has changed and are given another LONG DISTANCE number to call...this went on for three separate phone calls! In the end, I wound up having to chat online with a tech help person and after the frustration of that...I gave up and returned the product. IOMEGA should be ashamed of themselves for such lack of consideration and availability to their customers. I, for one, will not purchase another product from them again.
11 of 11 people found the following review helpful
1.0 out of 5 stars
Don't Waste Your Money, Sep 6 2003
By "drmsf2000" - Published on Amazon.com
This review is from: Iomega External USB 2.0 52x24x52 CD-RW Drive (Electronics)
I bought this to replace an older Zip 650 that went bad. I was hesitant to buy another Iomega but the previous one was easy to set up and worked fine for a year and a half. It was a bad decision. The HotBurn software included is slow and unreliable (this drive doesn't support Toast). Half the time the disc just spins or if it does burn ends up unreadable. I managed to burn one cd successfully, an audio cd with just 4 tracks. It took 3 times as long as my old drive using Toast.
Skip this drive and look elsewhere.