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Itil Service Delivery CD-ROM
 
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Itil Service Delivery CD-ROM [CD-ROM]

Ccta (Author)
1.0 out of 5 stars  See all reviews (1 customer review)

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1.0 out of 5 stars Not worth the money, Feb 19 2009
By 
Gleb (Toronto, ON Canada) - See all my reviews
This review is from: Itil Service Delivery CD-ROM (CD-ROM)
It is Java based. Not easily searchable, printable or bookmarkable. I don't know why this book was compiled this way but it is really awkward. I'd rather use a simple pdf file instead. Unless you absolutely have to read this on your PC, just buy a hard copy.
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Amazon.com: 5.0 out of 5 stars (1 customer review)

2 of 3 people found the following review helpful:
5.0 out of 5 stars ITIL v2 changed IT Service Management forever, Nov 28 2007
By Gerard Blokdijk "“YOU ARE MISSING OUT I... - Published on Amazon.com
This review is from: Itil Service Delivery CD-ROM (CD-ROM)
I'm from the ITIL v1 generation - in the late eighties I got my ITIL Managers certification, based on the original set of endless white books.

Then along came service support and service delivery in ITIL v2 which brought it all together and changed the face of IT Service Management forever.
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