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Itil Service Delivery CD-ROM [CD-ROM]

Ccta (Author)
1.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

Publication Date: July 2008 | ISBN-10: 0113308930 | ISBN-13: 978-0113308934 | Edition: Cdr
This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.

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1.0 out of 5 stars Not worth the money Feb 19 2009
By Gleb
It is Java based. Not easily searchable, printable or bookmarkable. I don't know why this book was compiled this way but it is really awkward. I'd rather use a simple pdf file instead. Unless you absolutely have to read this on your PC, just buy a hard copy.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 5.0 out of 5 stars  1 review
2 of 3 people found the following review helpful
5.0 out of 5 stars ITIL v2 changed IT Service Management forever Nov 28 2007
By Gerard Blokdijk - Published on Amazon.com
I'm from the ITIL v1 generation - in the late eighties I got my ITIL Managers certification, based on the original set of endless white books.

Then along came service support and service delivery in ITIL v2 which brought it all together and changed the face of IT Service Management forever.
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