|
||||||||||||||||||
|
||||||||||||||||||
|
||||||||||||||||||
Frequently Bought Together
Product Details
|
Product Description
Product Description
The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.
(20040526)About the Author
Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.
Inside This Book
(Learn More)
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most helpful customer reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars
Heroes, victims & villains,
By
This review is from: Joy Of Conflict Resolution, The (Paperback)
Gary?s book, The Joy of Conflict Resolution, would make an excellent addition to the reading list of any course that addresses the practice of resolving conflict, personally or organizationally. The ideas are presented clearly and plainly with examples throughout to illustrate the concepts. For a useful perspective on conflict that is accessible and fun to read Gary Harper?s text fills the bill.Gary Harper?s concept of the hero, the victim, and the villain resonated well with the students in my 3rd year Conflict Resolution course. Even though his book was not required reading a number of students purchased a personal copy. This says much to the power of Gary?s ideas and his style of communication. Tom Allen Faculty, Dep't of Criminology Kwantlen University College 12666-72nd Avenue Surrey, B.C. V3W 2M8
4.0 out of 5 stars
Easily readable management book,
By
This review is from: Joy Of Conflict Resolution, The (Paperback)
Entertaining and light overview of conflict resolution techniques, primarily aimed at managers. Easily approachable model of evaluating conflict in terms of the "drama triangle" of victim-villian-hero and many techniques to help extract yourself from the cycle and understanding the roots of conflict.
4.0 out of 5 stars
The Joy of Conflict Resolution,
By
This review is from: Joy Of Conflict Resolution, The (Paperback)
Simple book but gives good stratagy to dealing with people in conflict situations. Dealing with difficult people is no different than dealing with difficult problems. Start my identifying issue and then making a plan to work the issue.
Share your thoughts with other customers: Create your own review
Want to see more reviews on this item?
|
Most recent customer reviews |
Listmania!
Look for similar items by category
- Books > Business & Investing > Industries & Professions > Human Resources & Personnel Management
- Books > Business & Investing > Management & Leadership > Management
- Books > Business & Investing > Organizational Behaviour > Workplace
- Books > Health, Mind & Body > Self-Help
- Books > Nonfiction > Current Events > War & Peace
- Books > Nonfiction > Social Sciences > Sociology
- Books > Professional & Technical > Business Management > Human Resources & Personnel Management
- Books > Professional & Technical > Business Management > Management & Leadership > Management
- Books > Professional & Technical > Business Management > Organizational Behaviour
Look for similar items by subject
Feedback
Would you like to update product info or give feedback on images?
|
