"A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful."" --CareerBuilder.com"
About the Author
MARK GOULSTON (Los Angeles, CA) is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and “Solve Anything with Dr. Mark” for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.