"A primer on dealing with hard-to-reach people in virtually every scenario -- defiant executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." "--CareerBuilder.com"
--This text refers to the
About the Author
Mark Goulston, M.D.
is a psychiatrist, consultant, business coach, and is the author of Get Out of Your Own Way
and Get Out of Your Own Way at Work
. He writes a leadership column for Fast Company and the "Solve Anything with Dr. Mark" career advice column for Tribune Media Services. Named one of America's Top Psychiatrists by the Consumers' Research Council of America (2009, 2005, 2004), he is frequently quoted or featured in The Wall Street Journal, Harvard Business Review, Fortune, Newsweek
and others, and on CNN, NPR, Fox News, and BBC-TV. He lives in Los Angeles.