This toaster is great. We got it to replace an older one that burnt out. Our in-laws like their toast light and it works perfectly for them on the lowest setting. I like my toast medium and it works perfectly there as well!
We only use this toaster in our travel trailer. It's ok but certainly not outstanding! I would have expected more from the KitchenAid name. Takes forever to get my toast the way I like it! When it no longer functions, I will look at another brand. Just don't have the patience for this toaster to toast my toast the way I like it!
This unit burned unevenly from day one plus the bagel function was almost useless as I always had to return the bagel for a more complete burn. However these former problems were nowhere near as irritating as the problem of the toast popping up prematurely. About a week after acquiring this unit it intermittently started popping the toast up too early. After about 4-5 months the problem got worse to where now I can't leave the unit alone as I have to continually push the toast back down. Sometimes it will stay down but then the toast is usually burned. This kind of problem is unacceptable and I will never buy an expensive Kitchen Aid product again.