I've had this toaster for two years and it is still working reliably. Its unequal toasting of both sides of the bread is a real disappointment for a high-priced toaster and for this brand. The central element has fewer windings than the outer elements and does not radiate as much heat. Consequently, the outer face of the bread toasts faster than the inner face. Sometimes, I will flip the bread and pop it down again to even up the toasting.
That imbalance almost makes the bagel mode pointless. All it does is turn off the centre element. If you like your bagel or English muffin to be at least lightly toasted on the outside, then simply pop them into the toaster with the outside faces looking at the weak centre element and skip the bagel button.
There's nothing magical about the toast setting - it does not measure or control anything other than time.
The crumb tray design is silly. To get it out, you have to push it in - that's counter-intuitive - and it sometimes sticks. You do need to empty it regularly or it may jam, irreversibly according to another reviewer. Even with the tray out, I invert and shake the toaster to clear out crumbs that have found their way elsewhere.
I wish the bread tray had more range in its uplift - frequently burn my figures trying to get shorter slices out of the toaster or I will repeatedly flick the handle up trying to make the toast pop out.
The finish is durable and nothing has yet broken,
I'm glad I did not pay full price - got it when there was a special discount.