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Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System
 
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Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System [Paperback]

Amrit Tiwana (Author)
4.3 out of 5 stars  See all reviews (15 customer reviews)

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Book Description

The first practical, "how-to" guide for building knowledge management systems.
Leveraging existing resources- data warehouses, intranets, groupware, and more.
Checklists that help you focus on critical issues, every step of the way.
CD-ROM provides key software tools, including Microsoft Project and FrontPage trialware. Through knowledge management, companies can build on their intranets, data warehouses, and project management systems to make sure that every key decision is fully informed -- and to stop wasting time "reinventing the wheel." Knowledge management is hot -- and this is the first book to deliver hands-on techniques and tools for making it happen! Leading consultant Amrit Tiwana walks step-by-step through the development of an enterprise Knowledge Management System, demonstrating how to ensure that each step serves as a foundation for the enhancements that will follow. Tiwana shows how to leverage the extensive resources todays organizations already have- intranets, data warehouses and data mining applications, groupware, project management software, and more. Discover how to identify your organizations key knowledge management challenges; how to staff the right team and manage it effectively; and more. With this book/CD-ROM package, knowledge management goes beyond theory -- to cost-effective, real-life solutions!
Amrit Tiwana is a consultant and Professor of Information Systems at Georgia State University, Atlanta, GA. He also writes a monthly column for IT Magazine.

From the Inside Flap

Preface

Real knowledge is to know the extent of oneÕs ignorance
—Confucius

In the quest for sustainable competitive advantage, companies have finally come to realize that technology alone is not that. What sustains is knowledge. It is in unchaining knowledge that lies in your companyÕs people, processes, and experience that the hope for survival rests. Peter Drucker warned us years ago, but itÕs only now that companies have finally woken up to the value of managing their knowledge and bringing it to bear upon decisions that drive them up or out of existence.

If your organization is confused by vendor buzz and consultant pitches about how they and their products can solve all your knowledge problems, be forewarned: ItÕs not that easy. Knowledge management (KM) is just about 35 percent technology. While technology is the easy part, itÕs the people and processes part that is hard.

The Knowledge Management Toolkit will provide you with a strategic roadmap for knowledge management and teach you how to implement KM in your company, step by step. Technology should not always be mistaken for computing technology; the two are not synonymous. Chapter 1, rather than this preface, introduces you to KM and to this book. Before you begin, a notational warning would be in order. YouÕll find a lot of citations because of the cumulative tradition that this book follows by choice. However, do not let this distract you; all that you need to comprehend a topic being discussed is footnoted on the same page. You can safely ignore all endnotes without losing any information (unless you want to trace bibliographic history). When a URL is mentioned in the text, you will likely find further information on it in Appendix D.

YouÕll hear about the silver bullet, a term rooted in folklore of the American Civil War. It supposedly emerged from the practice of encouraging a patient who was to undergo field surgery to bite down hard on a lead bullet Òto divert the mind from pain and screamingÓ (American Slang, Harper & Row, New York, 1986). YouÕll soon realize that youÕve found the silver bullet of business competitiveness.

Think of this book as a conversation between you and me. Remember to visit the companion site at kmtoolkit. I would love to hear your comments, suggestions, questions, criticisms, and reactions. Feel free to email me at atiwana@acm

Amrit Tiwana
Atlanta

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Customer Reviews

15 Reviews
5 star:
 (10)
4 star:
 (2)
3 star:
 (1)
2 star:
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Average Customer Review
4.3 out of 5 stars (15 customer reviews)
 
 
 
 
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5.0 out of 5 stars Excellent Book for KM practitioners, April 21 2004
By 
Andrew C. (San Jose, Costa Rica) - See all my reviews
This review is from: Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System (Paperback)
This is a book that makes a good balance between theory and practice. It presents a complete step by step guide to implement KM in your organization.

I recommend it for people who are in charge of a Knowledge Management Project or defining a KM strategy for their organizations. Is not an only "theory" book like most text or articles on knowledge management.

Illustrative book with templates, checklists that can help you organize your KM project.

Cesar Castillo

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1.0 out of 5 stars This book is Weak, April 12 2003
By 
Rachel Wolf (Tacoma, WA United States) - See all my reviews
This review is from: Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System (Paperback)
This book is a poor application of the KM subject. It has non-sensical terms like "knowledge management server" that would only make sense to a Boeing engineer...
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4.0 out of 5 stars Academic text, adn some practical advice, Mar 22 2002
By 
Shaun W. Taylor (Raleigh, NC United States) - See all my reviews
(REAL NAME)   
This review is from: Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System (Paperback)
Most texts on knowledge management are strictly theory. This is one of the few that I have seen that has taken a "hands on" approach to KM. Certainly a lofty goal, and the author does a good job trying to reach it, but still falls somewhat short.

The diagrams, checklists, and templates are thought-provoking, and will help you design YOUR KM program. Full lifecycle, thorough, and plenty of case studies. Overall, I'm quite pleased with its content.

One will almost immediately notice the research and writing style--the author is obviously from the academic world.

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