I am looking at the frame as I type this and it is great. This is a gift for grandparents for Christmas so I am pre-loading photos for them. I easily dropped my photos I had stored on my computer into a USB flash drive. I turned on the frame and plugged in the USB drive and saw instant photos. Very easy. Now, the bad. When I first plugged in the USB I saw not only my photos, but some pre-installed Kodak photos. Who wants to see these with your personal photos? So, I removed the USB drive and tried to repeatedly delete them from the frame. No luck. The error message was incorrect for what I was doing. I assumed since these photos were on the frame I should be able to delete them. I was getting an error message indicating that deleting from a card or USB device is prohibited. OK, now I call Kodak tech support. Well, the p825 is Kodak's newest model so little help here and they considered it a firmware issue. So I thought I was stuck. I played with the frame for awhile and then decided to copy all the photos from the USB drive to the frame to see if it would over ride the pre-installed photos and it did! I have zero problems and it could not be easier to load. Yes, it has a white power cord, but who looks at a power cord? Overall, very happy with the frame and not too happy with tech support.