I bought this DVD as a Christmas gift for my father, an avid Laurel & Hardy fan, and when we tried to watch it the day after Christmas, it would not play in his brand new DVD player. We tried it on another DVD player at a neighbor's house and it would not work there either. The only place it would somewhat work was on my sister's laptop, but she was leaving to go home to California the next day. It is unfortunate that when trying to return an electronics product you are also only credited with half of the price of the movie because it was opened. How else would you know that it works? I undersand Amazon needs to have policies on these items, but they should assist the consumer in getting a new, working copy from the manufacturer as an exchange or at a reduced cost. Not only was my father looking forward to watching this set of classics, but there are no comparable DVDs to get as a replacement gift (in B&W/costwise). I'm sure this can happen anywhere, but at least if you buy a DVD at a store and need to return it, you can deal with an actual person. Just one of the downfalls of online shopping, I guess.