The good news is that in my experience this gadget actually delivers the pain relief it promises.
The bad news is that the company who makes it seems to cause their customers more pain than relief.
I have arthritis and I overdid it at the gym, using excessive weights on some of the circuit machines.
As a result, I had developed a very painful condition in my left shoulder which made it hard to sleep at night.
I had tried a Panabrator massager and the usual menthol and capsaicin ointments with no success.
So when I saw Hammacher-Schlemmer selling a device similar to the LightRelief, I thought that there might be something to this infrared therapy. Unfortunately, the device Hammacher was selling (also available here at Amazon) has been getting very mixed reviews for durability.
The reviews on the LightRelief unit, on the other hand, seemed mostly positive, the price was right -- and I like the ability to remove the light pad from the control unit so you can lay it on the afflicted body part without having to hold it in place for a quarter-hour.
It took me some experimenting to figure out where exactly to position the pad for maximum relief. After a week of mixed results, I found that if I draped the pad off my shoulder onto my upper arm -- that did the trick! I'm feeling -- and sleeping -- much better now.
The major caveat here is that the LightRelief company apparently does NOT put their customers first. When I received the unit, I found that one of the buckle tangs on the long body strap had arrived broken. The shipping box had arrived intact and in good shape, so clearly this was a manufacturer's defect.
I contacted LightRelief for a replacement strap, and they denied my request, saying that the body strap was not covered under the two-year warranty. That's no way to take care of a customer!
If you look up LightRelief at ConsumerAffairs.com, you will also find a slew of complaints about their sales practices. YOU DO NOT WANT TO ORDER YOUR LIGHTRELIEF DIRECTLY FROM THE COMPANY OR THEIR WEBSITE!!! According to many customers, they offer "free" pain relief ointment and charge your credit card before the trial period is over!
In summary, then, the product is good, the manufacturer maybe not. Order your LightRelief here at Amazon, and all should be well. I recommend the package shown on this page, which seems to include the unit, the AC adapter, a carrying pouch and body straps (and with any luck, your body strap buckle will work for you!)
* Infrared light therapy seems to work as advertised.
* The light pad detaches from the control unit so you can apply the light for the recommended quarter-hour treatment hands-free.
* Operates on AC or battery power (six AA batteries).
* Therapy offers heat and/or light. The lights get pretty warm, so the heat setting may not be necessary.
* The unit offers good value compared to other infrared machines.
* The LightRelief appears to be well made.
* The manufacturer does not appear to take proper care of their customers.
* According to the instructions, the infrared lights may lose their therapeutic power after two years, requiring that you replace the unit. I can't speak yet to the truth of this claim.
* The AC power brick is indeed a brick -- very large and heavy. You wouldn't want to take this traveling.