I would really like to give a friendly word of caution to people considering buying any MSI products.
While this product is great when it worked, but it is a nightmare when you have to go through MSI customer service for any repairs/RMA. I initially read horror stories on MSI customer service, but I thought it only applied to those unlucky few. That was until I had to go through customer service myself.
Here's a simple check you could do prior to spending your valuable money, call MSI customer service RMA department "(626) 271-1004 Option 2" and see if anybody picks up. If they do, great. If not, you should really think about purchasing any MSI products. To me and to most people, when we buy a product, we expect it includes the service as well.
Anyway, I recently RMA'd a product which after 3 weeks got a replacement back. The moment I started up a 3D application such as game, I realized something was wrong. The temp was going over 90C with fan @ 100%. I took out the card and realized that the heatsink itself was moving around even with the screws tightened in the back.
Since I waited 3 weeks for this, I was a bit dissappointed. So I decided to give them a call since I didn't want to pay shipping over again for a non usable product I got. I left messages in the answering machine, sent emails, and listened to elevator music. One week passed and got nothing.
So at that point a total of one month had past, so I decided to take another route. I filed a complaint via Better Business Bureau (BBB), and guess what, they called me the very next day. I take it that MSI really wants to keep that A+ rating. They said they would do advanced RMA where they send me the product in advanced with shipping label. I specifically told the representative to please test the card this time.
Few days later, I received my replacement and tried running 3D app just to make sure. Well, same issue. BF3 was reaching the same temp level with fan @ 100%. The temp used to be ~70C-ish with ~65% fan. I replied to the BBB that it did not work and I have decided to take the loss and not waste any more time. MSI's response to BBB was they have "tested" the product prior to sending. I would say that is not true, unless they're meaning of test is turning on to see if the screen shows up.
Anyway, having said all that, I would really like to recommend for customers who have complaints to go through Better Business Bureau (BBB). From my experience MSI does not deserve an A+ rating and it seems to be the fastest route where customer's time is less wasted.