Update October 28, 2010. Just received a gift of the product with which I had the problem from Tronics International Company. It is a nice touch and greatly appreciated. However, the same flyer was still in the package, and although I cannot be sure that the phone numer is the same, I fear the same problem may occur. It is a nice product and seems at a fair price. I just might give Shoptronics another chance.
I was relly excited to receive this boombox exactly on time. Looked great and radio was fine. CD player did not work at all. Big yellow paper came with it that said in huge letters "IMPORTANT! PLEASE READ If you have any questions or concerns with this product call toll free Monday - Friday (8:00am - 8:00pm EST) 1-800-663-5954 PLEASE DO NOT RETURN THIS PRODUCT TO THE RETAIL LOCATION BEFORE CONTACTING CUSTOMER SERVICE." Called and was rudely told that they do not have customer service for United States residents--ONLY FOR CANADA! When I tried to tell her I was following directions from her company,she humg up on me!!!
Magnasonic MAG-MA173K Portable Stereo CD Player Boombox with LED Display, AM/FM Radio & 3.5mm MP3 Auxiliary Input
Update 8-24-10 Shoptronics keeps calling and insisting that I called the manufacturer, not them. They say they would have taken care of it for me. However, the large yellow flyer with the above message left little choice of who to call. The problem I had was the probglem I had, and believe that Shoptronics should better identify how to reach them. They may stand behind what they sell, but there was nothing in the package to tell how to reach them. Perhaps I should have searched for the actual seller, but was kind of bummed by the person who answered the call. Maybe it was just this one product, but it sure was an unhappy situation.